Alsense Food Retail - IoT cloud application for supermarkets

Scalable, digital, and expert-managed services with a new level of sense.

Whether you are responsible for your supermarket’s operational efficiency, asset performance or energy efficiency, you probably sometimes wish you had a sixth sense for knowing exactly how to prioritize your efforts. Not to mention the ability to seamlessly view data and deliver precise reporting.

Want a demo?

Join our webinar to explore Alsense’s new features

Join our exclusive Danfoss webinar on November 18th to learn how Alsense can streamline workflows and reduce energy consumption. Discover the Alarm Rules, Performance Rules and Flex Dashboard, and see real-world use cases that show how these features enhance daily operations and deliver measurable value.

Alsense® – Empowering smart Food Retail with cutting-edge monitoring and cloud platform services

Revolutionize your food retail operations with Alsense^®. Our comprehensive suite of tools and services provides precise monitoring of your retail environment, seamlessly integrating with our cloud platform for optimum efficiency, sustainability, and customer satisfaction.

Alsense, our IoT cloud-based monitoring and management software, offers scalable, digital, and expert-managed services through a secure and future-proof portal. Built on the proven and safe Microsoft Azure platform, Alsense^® empowers you to optimize the performance of your food retail operations.

How Alsense® creates value

Improve operational efficiency

Automatic data collection
Data transparency
Global commands
Duplicate assistance
Improve asset performance

Reduce cost

Energy consumption
Service calls
Food loss
Refrigerants leaks

Achieve peace of mind

Access management
Business continuity/availability zones
Event logs
System Manager backups
Safe secure and scalable platform

Maintain compliance

Food safety
Auditable reports
Temperature thresholds
Setpoint benchmarks

Features and benefits

Stay informed anytime, anywhere: Alsense sends real-time alerts and notifications to your preferred device, keeping you informed about any deviations or potential issues.

Proactive issue resolution: Address critical events promptly, preventing product loss and ensuring compliance with food safety standards.

Personalized data visualization: Customize your dashboard to view the data that matters most to you and easily track performance and trends.

Actionable reports: Generate detailed reports and analytics tailored to your business requirements, enabling data-driven decision-making.

How Alsense® helps Food Retail professionals

Managing operational efficiency, asset performance, and energy savings in your supermarket requires sharp prioritization. Alsense provides the insights you need to excel. More than just a monitoring system, Alsense is your strategic partner, empowering confident decision-making.

With our cloud platform, you gain access to seamless data storage, analysis, and remote accessibility, enabling you to optimize your operations and staying ahead of the competition. Benefit from improved food safety and quality, reduced waste, and achievement of energy efficiency goals.

Alsense customizable dashboards and reporting features deliver actionable insights, allowing you to streamline inventory management, ensure regulatory compliance, and enhance customer experience.

Energy Manager

"Although I can't control the prices our store pays for energy, I can for sure help them minimize energy waste"

Tom, Energy Manager

Service Manager

"Alsense identifies my problem stores and where I need to focus my attention."

Allie, Service manager

Store Manager

"Alsense ensures the optimum temperatures are maintained for all food types, and that I have audit-ready food safety reports."

Julie, Store manager

Maintenance Manager

" When looking after a chain of over 400 stores, routine actions that used to take the team days to complete, we now do in minutes."

Jeffrey, Maintenance manager

Monitor and control your retail environment

Experience real-time control and monitoring with Alsense, enabling continuous tracking of temperature, humidity, and energy usage in your retail environment. Proactively prevent food spoilage, reduce waste, and ensure product quality by maintaining optimal storage conditions. Navigate seamlessly with an intuitive interface, providing effortless access and management of data for smooth retail operations.

Seamless cloud integration

Maximize your potential with the Alsense Cloud Platform – a secure and seamlessly integrated solution that offers data storage, analysis, and remote access for critical monitoring data. Scale effortlessly with your business, accommodating data from multiple locations and expanding as your operations grow. Leverage the power of data analytics for valuable insights, empowering data-driven decision-making and optimizing operational efficiency.

Alsense® dedicated Hubs

Alsense^® intelligent retail hubs offer a comprehensive approach to optimal performance, energy efficiency, and operational savings. Equipping you with a sixth sense to detect issues, ensuring compliance, and driving you towards the future of retail.

EcoHub

Managing energy should be straightforward. With the right tools, meters, and time, you can uncover questions that pave the way for energy-saving solutions.

EcoHub features:

Overview of main and sub-meter consumption trends.
Energy profile display (refrigeration, HVAC, lighting, etc.).
Estimation of energy costs based on consumption.

AlarmHub

In food retail, ensuring the reception, prioritization, resolution, and analysis of alarms is business critical. Whether managed internally or through an external monitoring partner, a resilient and user-friendly platform is imperative. The Alsense AlarmHub meets this need.

AlarmHub features

Enterprise-wide capture and prioritization of alarms.
Performance tracking of alarm resolution.
Identification of outlier stores and assets.
Notification when action is required according to your process needs.

Energy consumption dashboard

Alarm analysis dashboard

TempHub

Securing food safety and reducing food waste are prerequisites for success in the food retail sector. With Alsense hubs, the entire food safety process can be easily automated, freeing up labor for more value-focused tasks.

TempHub features

Comprehensive temperature data capture across the enterprise.
Exception identification based on specific food types.
Generation and distribution of daily HACCP reports.
Recognition of exceptions affecting data integrity.

ServiceHub

With a digital toolkit capable of implementing changes across the entire enterprise, your technicians save significant time during routine maintenance activities. Plus, it guarantees the optimum setup is maintained to minimize the risk of energy waste.

ServiceHub features

Benchmark crucial setpoints for quick identification of deviations.
Easily accept or revert local setting adjustments.
Make changes in one location and replicate them across the entire fleet.
Establish back-up schedule for ultimate peace of mind.

Temperature overview dashboard

Setpoint benchmark dashboard

Alsense® wins Microsoft Intelligent Manufacturing Sustainability Award

In 2024, the Danfoss monitoring and management software Alsense® won the Microsoft Intelligent Manufacturing Award within the sustainability category. Watch the video to hear our experts and one of our customers explain about Alsense, and how it allows supermarkets to reduce food waste and energy consumption and increase operational efficiency.

Want to experience Alsense firsthand?

Are you ready to experience the full potential of cutting-edge Alsense IoT solution? We invite you to try out Alsense firsthand by signing up for a software demo session with our dedicated team.

During the demo session, our team of experts will guide you through a personalized tour of our innovative software. You will see how our solution can revolutionize your workflow, simplify complex tasks, and empower your team to achieve significant results.

Contact us

Are you interested in learning more about how to add Alsense IoT food retail services to your operation? Get in touch with our Alsense experts here:

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FAQ

What is Alsense®?

Alsense^® is SaaS (software as a service) cloud solution. Alsense® IoT Food Retail connects supermarkets and their refrigerated assets through a modern cloud infrastructure — helping retailers avoid food loss & save energy or service providers to monitor several stores and their assets

Can Alsense® be deployed on my own IT infrastructure as an on-premise solution?

Since Alsense^® is a cloud-based SaaS service it cannot be installed on your local infrastructure. It runs in a Danfoss operated Microsoft Azure environment.

Is Alsense® secure to use?

Alsense^® and all our services are hosted on Microsoft Azure data centers. As one of the biggest public cloud providers Microsoft Azure is considered secure and resilient. Microsoft Azure complies with all relevant security standards.

How does Alsense® communicate with my store?

Our services require a two way stable connection between Alsense® and the store, so that your onpremise controller can communicate with Alsense^® and vise versa. Depending on the number of stores, which you want to monitor via Alsense® different solutions exist, however due to security reasons Danfoss recommends to use a VPN connection for this.

Which Digital Services can I get via Alsense®

Our Alsense^® Food Retail Digital Services are engineered to provide you with actionable insights for improving operational efficiency, asset performance and energy efficiency for your entire flet of stores, so that you spend less on energy and operational costs. Please find further details on each service offering here.

I would like to get acces to Alsense®, is there a possibility for me to try it out?

We offer the possibility for running trials/pilots, also with individual stores. Please contact AlsenseSupport@danfoss.com, and our team will get back to you

What is the difference between Alsense® Managed services and Digital Services?

Via our digital services you monitor the stores and their assets yourself via the Alsense^® IoT platform Should you not want to do we can do that for you, further details can be found here.

What do I need in order to connect my store to Alsense®?

Alsense^® supports several controller types, also from other manufactures than Danfoss. Please reach out to us via Alsensesupport@danfoss.com specifying your request and we will provide you with further guidance.

Alsense Managed Services

Continuous Remote Commissioning (CRC)

Continuous commissioning ensures the highest level of alarm monitoring services.
Enables continuous high performance of store operations.
Ensures food safety without consuming excessive energy.
Sustained energy savings, reducing costs.
Identifies poor performing stores and provides recommendations to improve.

24/7 Alarm Monitoring

Covers refrigeration, HVAC, energy, lighting and other equipment — every day, all the time.
Our monitoring centers alert stores of critical alarms and can also perform remote repairs and dispatch technicians.
View your alarm status on an alarm dashboard around the clock.

Remote Assist

Provides reliable support when you need it.
Immediate help in unforeseen situations.
Includes lighting overrides, programming changes, scheduled program pull-backs, and more.

Password Lockdown

Secure and optimize your return on investment by only permitting authorized access.
Protects against unauthorized changes to the front end or controllers during daily operation.
Temporary passwords can be issued for specific time periods and system functionalities.
Provides documentation of users and changes made for additional security.

Global Setpoint Control

Allows you to operate with optimum setpoints for refrigeration, HVAC and lighting at all times.
Service may overrule manual setpoints, restore all setpoints back to original settings or execute setpoint changes across groups of stores.
Enables high energy performance across stores.
Can schedule recurring jobs to enforce standards.

Demand Response

Take advantage of utility incentives by reducing electricity use during peak periods.
Helps support a “green” and responsible company image.
Reduce your energy bill.
Receive expert advice on load shedding and interacting with the energy grid.

Alsense Digital Services

Alarms

Provides enterprise-wide insight into alarm performance, including currently active alarms, alerts sent, location maps, and more.
Helps identify stores with the highest volume of alarms relative to store conditions.
Streamlines effective relationship between service providers and contractors.
Providing insight into the connectivity status of controllers across the estate.
Highlighting financial risks associated with store operations across the estate.

Temperatures

Temperature data from all refrigerated assets is automatically collected and reported on.
Highlights potential for food loss or excessive energy consumption.
Customized reporting to fit your specific needs.
Overview of actual setpoint values compared to recommended values across the estate.

Assets

Track individual performance of certain assets, such as compressors or refrigerant levels, streamlining management and service needs.
Receive a quick overview of individual compressor utility.
Easily track running conditions of compressor packs.
Predicting compressor runtime failures allowing you to take action to mitigate future risk

Energy

Utilize real-time, continuous monitoring and analysis to increase overall energy efficiency.
Track energy consumption and cost performance across all stores in one dashboard.
Reports highlight key areas of consumption and anomalies to address.
Gain insight into current use against historical data to improve efficiency and save costs.
Utilize current and historical energy data to develop accurate energy models to create a baseline for ongoing performance measurement.
Helps identify outliers from expected energy consumption, helping streamline enterprise-wide energy efficiency.

Compliance

Provides necessary documentation that cold rooms and cases operate under ideal temperature conditions, ensuring compliance with regulatory food safety standards.
Secure data storage ensuring all historical data to be kept accessible.

Related applications

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Case controls

Your refrigeration system is the natural place to look for energy efficiency gains. To unlock that potential, you need a controller, expansion valve, and high accuracy sensors that are smart enough to make the technology work together—and a system manager that can help you see and control the bigger picture.
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CO₂ in food retail

Danfoss has pioneered CO₂ refrigeration systems for more than 10 years. Learn more about our CO₂ refrigeration solutions for supermarkets here.
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Condition monitoring of HVAC/R systems

In air flow and indoor air quality-related applications, condition monitoring functionality improves system uptime and competitiveness by preventing issues before they occur.
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HVAC integration in supermarkets

Align your heating, ventilation, air conditioning, and refrigeration systems, to save money, safeguard stock, and reduce your environmental impact. Integrated solutions unlock the full potential of each application and increases the efficiency of the entire system.
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Semi plug-in system

Danfoss offers highly efficient components optimized for semi plug-in refrigeration systems. The components are designed to provide the lowest total cost of ownership, while at the same time reducing the carbon footprint of your supermarket refrigeration system.
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Smart energy

Energy cost is one of the biggest expenses in the daily operation of your supermarkets. Therefore, retailers increasingly look to enhance the energy efficiency within the stores.

Related products

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AK-LM 350

AK-LM 350 is a complete monitoring unit with the option of regulation functions via relay switches. The monitoring unit is used to detect temperature, pressure, functions, etc. in and around appliance cases and cold rooms for commercial and industrial cooling.
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System manager, AK-SM 880A

The AK-SM 800A offers secure system control and monitoring whilst including energy saving functions that contribute to continuous and autonomous energy savings for your stores.
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AK-LM 340A

AK-LM 340A is a complete monitoring unit with the option of regulation functions via relay switches, stepper valves, PWM outputs and voltage outputs. The monitoring unit is used to detect temperature, pressure and functions in and around appliance cases and cold rooms for commercial and industrial cooling. The monitoring unit is equipped with data communication and is operated via a PC.
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AK-SM 850 system manager

The Danfoss AK-System Manager (AK-SM) is a modern solution for the food retail markets. The AK-SM uses the latest technology to provide the maximum benefit to the end user, both in terms of energy saving optimization, control options and user friendly access.
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AK-SM 800A series

System managers are system components for use together with controllers in ADAP-KOOL® Refrigeration control systems. System managers enable the construction of complex control systems with alarm monitoring and data logging in connection with decentralized refrigeration plants.