Storeview web - Full remote access to your AK-SM800A and AK-SM800

1. Browser-based access
   Go to svw.danfoss.com on your browser and login with your usual information, See below for common issues when connecting

2. Desktop based access:  

   A desktop application will be available for download very soon, in the meantime you can save the app for offline use in your browser, see instructions below. 

No, you log in with the user profile you have created for your AK-SM 800A, along with the IP address of the unit. Note: It is only possible to access Storeview Web if you have access to a connected AK-SM 800A or AK-SM 800.

Most modern browsers are supported, e.g. Microsoft Edge, Google Chrome, Firefox and Safari. Internet Explorer is not supported as it has reached end-of-life.
We continuously update SvW and actively maintain support for the last 6 months of updates of the browsers.

Note: Edge and Chrome are both case on the Chromium browser engine, which from version 94 and above restricts how you can access private systems. See x) Common issues when connecting, if you experience problems.

Note: We also offer PWA versions of Storeview Web, see the x) How to save SvW for offline use

Many browsers are blocking access to HTTP sites, in Chrome you manually change the settings by following these step and “allow” for insecure content. As an alternative we recommend to use the Desktop version of Storeview Web.

For now, SvW Desktop only supports Microsoft Windows version 7, 10 and 11. We are working on adding support for MacOS and certain Linux distributions in addition to docker support.
Note: We also offer PWA versions of Storeview Web, see the x) How to save SvW for offline use

AK-SM800 from version G08.045 and AK-SM800A all versions.

See x) Common issues when connecting

a. I have trouble connecting to my HTTPS enabled system-manager
You might see a warning when you try and connect to a HTTPS enabled system, mentioning that SvW could not reach the target system and that you might need to manually trust the certificate of the system. This warning can also be shown if the target system is offline or unavailable.

The AK-SM800A is loaded with a self-signed certificate from the factory, self-signed certificates are untrusted and as such requires manual validation by the end-user. The AK-SM800A user guide explains how to install a trusted certificate which allows you to skip this warning. Remember that if you are using a multi-system site, all certificates needs to be trusted. If that is the case, you will see a yellow warning triangle when logged in, which will prompt you to accept all certificates for all units in the system.

b. I have trouble connecting to my HTTP enabled system-manager
There are special considerations to be made when using a HTTP enabled system. HTTP connections are slowly being deprecated in favor of HTTPS which means that many browsers and operating system are slowly increasing the restrictions placed on those systems. This can impact SvW’s ability to communicate with the system-manager.

Most importantly a security mechanism called Cross-Origin Resource Sharing, or CORS, has recently been introduced to Chromium based browser from version 94 and above (See link for more details). CORS is a mechanism that’s intended to protect the end-user from malicious websites who would have been able to interact with private systems (I.e. your home router) using a cross-origin request. In other words, CORS prevents a public system, like svw.danfoss.com, from interacting with private systems like your system manager.

CORS takes effect when any public system, loaded over insecure HTTP, tries to interact with a system on a private network. Private networks are defined as any IP’s in the following subnets 10.0.0.0/8, 172.16.0.0/12 or 192.168.0.0/16.

This means that you will likely experience an inability to connect to an HTTP configured AK-SM800 system if your browser is either Edge or Chrome above version 94.

If you do experience problems, then we advise you to download and use the desktop version instead, or to use Firefox which is not yet affected, or to contact your Corporate IT department who can disable these security policies using a group policy.

c. I have other problems connecting to my system
Please reach out to your local representative and include details about your setup including; Browser Type and Version, IP settings of target system, Use of VPN if applicable, etc., please also include a system-report from the target system if possible.

d. Important differences between the different HW and FW versions:

1. AK-SM800 FW G080.045 and above: This device does not support HTTPS and does not support CORS security
2. AK-SM800A FW 3.0 and below: This device supports HTTPS but doe not support CORS security
3. AK-SM800A FW 3.0 to 3.2: This device supports HTTPS and has support for CORS security
4. AK-SM800A FW 3.2: This device supports HTTPS, Strict CORS and has support for header-based authentication

Yes you can, but it depends entirely on the configuration and type of VPN or Proxy. Most importantly, your device should be able to access the target device. You can check if you have access by going to the domain address or IP of the target device. If the browser does not timeout, but loads a page then you can connect using SvW. If the browser times out or if no page are shown, then you will likely not be able to use SvW.

SvW can be installed as an offline PWA app on most devices. The feature is dependent on you OS and Browser type and version. If you don’t see the options mentioned below, then your device might not be supported.

Note: Installing a PWA application is only possible on the HTTPS version of SvW. Most browsers do not allow HTTP install. Once the application is installed, you can switch to HTTP mode within the application.

1. Go to https://svw.danfoss.com

1. 1. Go to https://svw.danfoss.com
   2. Look for the download icon in the top right corner

1. 1. Go to https://svw.danfoss.com

1. Go to https://svw.danfoss.com

1. Go to https://svw.danfoss.com

 This is not supported by Apple