A changing and growing digital landscape
In DCE no days are alike, and we work with several digital platforms like SAP, Salesforce, Umbraco and Google. We support digital customers touch points from our website and online product store to marketing automation and e-learning. And tomorrow it might be a completely new platform.
Among our current and recent projects are:
Streamlining and improving our CRM setup
Launching our ERP solution globally
Launching a Design System
Redesigning navigation and information architecture on multiple websites based on user feedback
We are DCE
In DCE (Digital Customer Experience), we design, build and maintain composable digital customer experiences to provide our users with seamless digital solutions across all digital touch points.
Digital Customer Experience
We deliver an effortless and resilient digital customer experience to enable growth and efficiency by continuously improving our enterprise products and services. DCE consists of developers, designers, product owners, project managers and much more. In fact, we are over 140 people based all over the world.
Are you ready for your future workplace? Take a look at the video and get more insights into our projects and mission.
Digital Customer Experience in practice
Supporting processes from development to adoption
Danfoss’ DCE team aim is to design digital solutions that provide customer with seamless experiences. We capture customer needs and insights to develop innovative ways how to ease the user experience. DCE is involved in the whole product life cycle process, from the first idea, to designing and building the base for a successful customer relationship management. By supporting across functions until the final adoption, we are ensuring a consistent and stream-lined user journey.
From Design System to Product Store
One of the main projects in practice, is the Danfoss Mosaic Design System, which provides consistency in design across all digital customer touch points. The Product Store, another key pillar of DCE, simplifies the ordering process for customers and gives an overview over the wide range of Danfoss products and services. It enables users to search the full catalog by product type or number and makes it possible to compare different items. Additionally, a wide range of content, such as images or technical documentations is provided aiming for a ideal browsing experience. If the desired item cannot be found, the configuration tool gives the option to customize products to individual customer’s needs.
DCE’s approach to digital customer experience is centered around collaboration and co-creation. By engaging with customers throughout their digital journey, DCE makes sure that the final product aligns with their unique needs and preferences. The team focuses to capture, design, build, support, and adopt streamlined end-to-end platforms with the goal to create innovative, user-friendly digital solution.
Our digital catalog: the Danfoss Product Store
The Product Store is our digital catalog with more than 800.000 Danfoss products. For each item, there is detailed information available, such as specifications, images, or technical documentation. In the store, it is possible to buy a Danfoss product from anywhere in the world 24/7.
Danfoss Mosaic
Our Danfoss Mosaic Design System helps to create design and development work efficiently and at scale, while ensuring a unified look and feel between all digital touchpoints. Using the system enables cross-functional teams to interact in a unified environment within Danfoss.
Developer Portal
At the Danfoss Developer Portal, various APIs for integrating Danfoss into our customers’ businesses can be accessed. Due to the easy-to-use self-service support hub, it is possible to start building suitable solutions in a matter of minutes while ensuring high security and reliability.
Your career at Danfoss
Join DCE and help writing our digital story
Unleash your potential at Danfoss: Our DNA drives solutions, opportunities, and a better future. As an innovation leader, we value quality and reliability in all our products and processes. Become part of our transformative team to develop yourself personally and professionally further while creating a more sustainable future. We are looking for curious, digital driven, forward-thinking and ambitious members. Are you ready to make a difference? Find out more about the Digital Customer Experience team below.
In their own words: What our team thinks
Meet the people who create our culture
Explore what is behind Danfoss' DNA and history
