We are DCE
In DCE (Digital Customer Experience), we design, build and maintain composable digital customer experiences to provide our users with seamless digital solutions across all digital touch points.
Learn more about DCE
Digital Customer Experience
We deliver an effortless and resilient digital customer experience to enable growth and efficiency by continuously improving our enterprise products and services. DCE consists of developers, designers, product owners, project managers and much more. In fact, we are over 140 people based all over the world.
Are you ready for your future workplace? Take a look at the video and get more insights into our projects and mission.
Digital Customer Experience in practice
Supporting processes from development to adoption
Danfoss’ DCE team aim is to design digital solutions that provide customer with seamless experiences. We capture customer needs and insights to develop innovative ways how to ease the user experience. DCE is involved in the whole product life cycle process, from the first idea, to designing and building the base for a successful customer relationship management. By supporting across functions until the final adoption, we are ensuring a consistent and stream-lined user journey.
From Design System to Product Store
One of the main projects in practice, is the Danfoss Mosaic Design System, which provides consistency in design across all digital customer touch points. The Product Store, another key pillar of DCE, simplifies the ordering process for customers and gives an overview over the wide range of Danfoss products and services. It enables users to search the full catalog by product type or number and makes it possible to compare different items. Additionally, a wide range of content, such as images or technical documentations is provided aiming for a ideal browsing experience. If the desired item cannot be found, the configuration tool gives the option to customize products to individual customer’s needs.
DCE’s approach to digital customer experience is centered around collaboration and co-creation. By engaging with customers throughout their digital journey, DCE makes sure that the final product aligns with their unique needs and preferences. The team focuses to capture, design, build, support, and adopt streamlined end-to-end platforms with the goal to create innovative, user-friendly digital solution.
Our digital catalog: the Danfoss Product Store
The Product Store is our digital catalog with more than 800.000 Danfoss products. For each item, there is detailed information available, such as specifications, images, or technical documentation. In the store, it is possible to buy a Danfoss product from anywhere in the world 24/7.
Danfoss Mosaic
Our Danfoss Mosaic Design System helps to create design and development work efficiently and at scale, while ensuring a unified look and feel between all digital touchpoints. Using the system enables cross-functional teams to interact in a unified environment within Danfoss.
Developer Portal
At the Danfoss Developer Portal, various APIs for integrating Danfoss into our customers’ businesses can be accessed. Due to the easy-to-use self-service support hub, it is possible to start building suitable solutions in a matter of minutes while ensuring high security and reliability.
Your career at Danfoss
In their own words: What our team thinks
Lead Consultant, Developer
“I am beyond thrilled to embark on this exciting journey with DCE. Together, let's harness the power of technology to build a better future.”
Senior Manager, DCE India
“I am happy to be part of a truly global team, with a team culture that encourages openness, diversity, creativity and growth.”
Student Worker DCE Communication
“DCE allows me to learn something new every day while working with many interesting colleagues. It’s inspiring to see this innovative team work together.”
Meet the people who create our culture
Explore what is behind Danfoss' DNA and history
Get to know us
By joining Danfoss you will help develop energy-efficient and sustainable solutions that contribute to solving the global issues of today and tomorrow. Our people drive the transformation towards a better future.
Get ready for a successful career with Danfoss. We offer a wide range of possibilities for pupils, students, and recent graduates. Danfoss is a strong partner, supporting further development and providing learning from industry experts.