How can I get in contact with my current Eaton Hydraulic Account Manager/CSR/technical support once they become Danfoss employees?
All former Eaton Hydraulics employees will keep their contact data and email addresses. Email will be automatically rerouted to a new Danfoss email addresses after closing. This will be maintained during the transition period.
Will the Eaton Hydraulics legal entity names and numbers change?
Yes. The transition to Danfoss ownership requires name changes for the various Eaton legal entities after closing. We have communicated these changes in advance, following the guidance of legal authorities. Please be alert to changes that you need to make in your business systems in order to avoid disruption in supply chain processes.
Where do I remit payments after the closing of the transaction?
The transition to Danfoss ownership also involve a change in bank accounts for some entities. We have communicated these changes in advance, following the guidance of legal authorities. Please be alert to changes that you need to make in your business systems in order to avoid disruption in the supply chain process. To avoid fraud, please also always verify communication on bank accounts and legal entities with your current contacts at Eaton Hydraulics.
Who do I contact for my CSR and Customer Service questions?
For the first period after closing we will keep things unchanged to minimize disruptions for you. Please continue with your current customer service contacts until further notice.
Who do I contact in general for sales and Account Manager questions?
For the first period after closing we will keep things unchanged to minimize disruptions for you. Please contact your existing Account Manager until further notice. Account Teams will be established and communicated within the first 100 days. Additionally, Governance Boards are established to handle requests or issues that arise and support Account Managers to get answers to you as soon as possible after closing.
Will order processing and invoicing be changed?
For the first period after closing we will keep things unchanged to minimize disruptions for you. Eaton Hydraulics' systems and processes will continue functioning the same as you have been used to prior to the merger. We will eventually integrate these processes into Danfoss systems. You will be notified well in advance when changes occur.
Will my payment and delivery terms change?
For the first period after closing we will keep things unchanged to minimize disruptions for you. Over time, we will look to harmonize payment and delivery terms. You will be notified well in advance when changes occur.
As a distribution partner, will my account terms change?
For the first period after closing we will not make changes to the sales channel or product authorizations until a thorough analysis can be completed. Territory Teams will be established and communicated within the first 100 days. Additionally, Governance Boards are established to handle requests or issues that arise and support Account Managers to get answers to you as soon as possible after closing.
As a direct customer, when will I be able to purchase products from the combined Eaton Hydraulics and Danfoss Power Solutions portfolio?
For the first period after closing we will keep things unchanged to minimize disruptions for you. Please contact your existing Account Manager until further notice. Account Teams will be established and communicated within the first 100 days. Additionally, Governance Boards are established to handle requests or issues that arise and support Account Managers to get answers to you as soon as possible after closing.
As a distribution partner, when will I be able to sell products from the combined Eaton Hydraulics and Danfoss Power Solutions portfolio?
For the first period after closing we will not make changes to the sales channel or product authorizations until a thorough analysis can be completed. Sales management will announce the new go-to-market strategy in the near future after closing. Territory Teams will be established to handle such requests.
Will there be product rationalization?
We are committed to the combined product portfolio of Eaton Hydraulics and Danfoss Power Solutions. We will continue the strong collaboration with our customers to meet the portfolio needs of the markets we serve. All products available today, will also be available after the closing – and based on the combined offering we will continue to invest in innovation to provide even better solutions to our customers.
Who do I contact for answers to questions about the Eaton Hydraulics merger with Danfoss Power Solutions?
Please contact your current Account Manager. Account Teams will be established and communicated within the first 100 days. Additionally, Governance Boards are established to handle requests or issues that arise and support Account Managers to get answers to you as soon as possible after closing.
Who do I contact for SAE & Technical support?
For the first period after closing we will keep things unchanged to minimize disruptions for you. Please continue with your current technical support contacts until further notice. Account teams will be established and communicated within the first 100 days.
Will product warranty terms and conditions change?
For the first period after closing we will keep things unchanged to minimize disruptions for you. Over time, we will look to harmonize warranty terms and conditions. You will be notified well in advance when changes occur.
Eaton Hydraulics' online tools work well. Will Danfoss Power Solutions continue to use these?
Yes. Digital access to Eaton Hydraulics' online tools will continue to work after the merger is finalized. Danfoss will leverage the capabilities created with these tools as part of our future strategy. If you encounter an access error, or for further enquiries, please call your existing/current contact person. Eventually content will be transitioned to a Danfoss platform. You will be notified well in advance when changes occur.