Danfoss Ally™ support

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  • Documents
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  • FAQ
Danfoss Ally™​ - A smart cloud-based heating solution 

Danfoss Ally™​ - A smart cloud-based heating solution 

With Danfoss Ally™ you get full control of your radiator and hydronic floor heating from anywhere. Seamlessly connected with Amazon Alexa and Google Assistant.​

Danfoss Ally™ gives you all the benefits of a full-blown smart heating system – in a simple easy-to-use app.

The Danfoss Ally™ product offering includes

Danfoss Ally System

 

Documents

Documents
Type Name Language Valid for Updated Download File type
Brochure Ally leaflet_M65 German Austria 08 Oct, 2020 536.8 KB .pdf
Data sheet Ally Radiator thermostat German Multiple 12 Aug, 2022 1.9 MB .pdf
Brochure Ally™ leaflet_M65 Polish Poland 29 Sep, 2020 1.2 MB .pdf
Brochure Ally™ leaflet_M65 Hungarian Hungary 29 Sep, 2020 600.9 KB .pdf
Brochure Ally™ leaflet_M65 Estonian Estonia 11 Jan, 2021 1.9 MB .pdf
Brochure Ally™ leaflet_M65 Danish Denmark 21 Jan, 2021 1.7 MB .pdf
Brochure Ally™ leaflet_M65 German Switzerland 26 Sep, 2022 2.2 MB .pdf
Brochure Ally™ leaflet_M65 German Germany 06 Mar, 2023 2.1 MB .pdf
Brochure Ally™ leaflet_M65 Croatian Croatia 26 Jun, 2023 1.6 MB .pdf
Brochure Ally™ leaflet_M65 French Switzerland 26 Sep, 2022 2.1 MB .pdf
Brochure Ally™ leaflet_M65 English Multiple 22 Feb, 2022 1.2 MB .pdf
Brochure Ally™ leaflet_M65 Finnish Finland 19 Mar, 2021 1.3 MB .pdf
Brochure Ally™ leaflet_M65 French France 28 Oct, 2020 1.3 MB .pdf
Brochure Ally™ leaflet_M65 Czech Czech Republic 29 Oct, 2020 4.6 MB .pdf
Brochure Danfoss Ally Leaflet M65 Swedish Sweden 28 Jan, 2021 1.3 MB .pdf
Data sheet Danfoss Ally Starter Pack German Multiple 20 Oct, 2022 1.3 MB .pdf
Brochure Danfoss AllyTM – the new smart heating solution with open API English Multiple 10 Nov, 2020 1.1 MB .pdf
User guide Danfoss Ally™ (User Guide) Czech Czech Republic 29 Jan, 2021 7.9 MB .pdf
User guide Danfoss Ally™ (User Guide) German Germany 02 Feb, 2021 2.6 MB .pdf
User guide Danfoss Ally™ (User Guide) Polish Poland 02 Feb, 2021 2.7 MB .pdf
User guide Danfoss Ally™ (User Guide) Russian Central Asia Unit 20 Jul, 2021 9.4 MB .pdf
User guide Danfoss Ally™ (User Guide) Danish Denmark 02 Feb, 2021 2.6 MB .pdf
User guide Danfoss Ally™ (User Guide) Italian Italy 02 Feb, 2021 2.6 MB .pdf
User guide Danfoss Ally™ (User Guide) French France 02 Feb, 2021 2.6 MB .pdf
User guide Danfoss Ally™ (User Guide) English Multiple 22 Aug, 2023 6.5 MB .pdf
Fact sheet Danfoss Ally™ App software versions overview English Multiple 07 Nov, 2023 213.3 KB .pdf
Data sheet Danfoss Ally™ Electronic radiator thermostat (Data Sheet) Spanish, Castilian Spain 21 Aug, 2023 1.6 MB .pdf
Data sheet Danfoss Ally™ Electronic radiator thermostat (Data Sheet) Finnish Finland 16 Sep, 2022 1.9 MB .pdf
Data sheet Danfoss Ally™ Electronic radiator thermostat (Data Sheet) Romanian, Moldavian, Moldovan Romania 25 Sep, 2020 1.7 MB .pdf
Data sheet Danfoss Ally™ Electronic radiator thermostat (Data Sheet) Lithuanian Lithuania 08 Jun, 2021 3.6 MB .pdf
Warranty Danfoss Ally™ End User License Agreement English Multiple 19 Sep, 2022 759.6 KB .pdf
Warranty Danfoss Ally™ End User License Agreement Polish Poland 20 Sep, 2022 637.5 KB .pdf
Warranty Danfoss Ally™ End User License Agreement Danish Denmark 19 Sep, 2022 658.3 KB .pdf
Data sheet Danfoss Ally™ Gateway Ukrainian Ukraine 05 Aug, 2022 1.0 MB .pdf
Data sheet Danfoss Ally™ Gateway German Multiple 14 Oct, 2022 987.9 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Lithuanian Lithuania 08 Jun, 2021 715.9 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Slovenian Slovenia 05 Aug, 2022 952.5 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Swedish Sweden 29 Aug, 2022 919.6 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Norwegian Bokmål Norway 31 Mar, 2023 618.1 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Slovak Slovakia 13 Oct, 2022 959.0 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Latvian Latvia 12 Oct, 2022 956.8 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Czech Czech Republic 13 Oct, 2022 958.6 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Dutch, Flemish Netherlands 02 Feb, 2023 579.7 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) German Germany 14 Oct, 2022 969.8 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Icelandic Iceland 13 Oct, 2022 954.2 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) French Switzerland 14 Oct, 2022 956.0 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Turkish Turkey 13 Oct, 2022 953.4 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Polish Poland 13 Oct, 2022 982.1 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) French France 14 Oct, 2022 956.9 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Italian Italy 13 Oct, 2022 951.7 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Estonian Estonia 13 Oct, 2022 944.4 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) English Multiple 22 Aug, 2023 565.7 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Danish Denmark 13 Oct, 2022 944.8 KB .pdf
Data sheet Danfoss Ally™ Gateway (Data Sheet) Croatian Croatia 13 Oct, 2022 868.1 KB .pdf
Installation guide Danfoss Ally™ Gateway (Quick Guide) Czech; Danish; German; English; French; Italian; Polish; Ukrainian Multiple 11 Jun, 2021 921.6 KB .pdf
Installation guide Danfoss Ally™ Gateway (Quick Guide) Russian Central Asia Unit 30 Mar, 2021 842.3 KB .pdf
User guide Danfoss Ally™ Gateway (User Guide) Estonian Estonia 25 Apr, 2021 2.5 MB .pdf
User guide Danfoss Ally™ Gateway (User Guide) Spanish, Castilian Spain 18 May, 2022 3.3 MB .pdf
User guide Danfoss Ally™ Gateway (User Guide) Slovak Slovakia 29 Jan, 2021 5.4 MB .pdf
User guide Danfoss Ally™ Gateway (User Guide) Latvian Latvia 25 Apr, 2021 2.6 MB .pdf
User guide Danfoss Ally™ Gateway (User Guide) Turkish Turkey 25 Apr, 2021 2.5 MB .pdf
User guide Danfoss Ally™ Gateway (User Guide) Slovenian Slovenia 25 Apr, 2021 2.6 MB .pdf
Data sheet Danfoss Ally™ Gateway Data Sheet Romanian, Moldavian, Moldovan Romania 25 Sep, 2020 575.8 KB .pdf
Data sheet Danfoss Ally™ Gateway Data Sheet Spanish, Castilian Spain 05 Aug, 2022 963.2 KB .pdf
Data sheet Danfoss Ally™ Gateway Data Sheet Russian Central Asia Unit 05 Aug, 2022 1.0 MB .pdf
Data sheet Danfoss Ally™ Gateway Data Sheet Finnish Finland 06 Sep, 2023 1.0 MB .pdf
Data sheet Danfoss Ally™ Power Module 24 V Data Sheet Spanish, Castilian Spain 25 Apr, 2023 806.0 KB .pdf
Data sheet Danfoss Ally™ Power Module 24 V Data Sheet Italian Italy 25 Apr, 2023 799.7 KB .pdf
Data sheet Danfoss Ally™ Power Module 24 V Data Sheet Danish Denmark 25 Apr, 2023 790.1 KB .pdf
Installation guide Danfoss Ally™ Power Module 24V (Quick Guide) Czech; Danish; German; English; Spanish, Castilian; French; Italian; Dutch, Flemish; Polish; Swedish; Ukrainian Multiple 21 Mar, 2023 848.6 KB .pdf
Data sheet Danfoss Ally™ Power Module 24V Data Sheet Ukrainian Ukraine 03 May, 2023 848.0 KB .pdf
Data sheet Danfoss Ally™ Power Module 24V Data Sheet Dutch, Flemish Netherlands 25 Apr, 2023 800.4 KB .pdf
Data sheet Danfoss Ally™ Power Module 24V Data Sheet Czech Czech Republic 25 Apr, 2023 805.7 KB .pdf
Data sheet Danfoss Ally™ Power Module 24V Data Sheet Swedish Sweden 25 Apr, 2023 798.6 KB .pdf
Data sheet Danfoss Ally™ Power Module 24V Data Sheet English Multiple 21 Mar, 2023 773.6 KB .pdf
Data sheet Danfoss Ally™ Power Module 24V Data Sheet French France 25 Apr, 2023 806.3 KB .pdf
Data sheet Danfoss Ally™ Power Module 24V Data Sheet Polish Poland 25 Apr, 2023 831.1 KB .pdf
Data sheet Danfoss Ally™ Power Module 24V Data Sheet German Germany 25 Apr, 2023 817.1 KB .pdf
Data sheet Danfoss Ally™ Protect RA Italian Italy 10 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Protect RA French France 10 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Protect RA Dutch, Flemish Netherlands 02 Feb, 2023 747.7 KB .pdf
Data sheet Danfoss Ally™ Protect RA English Multiple 10 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Protect RA German Germany 10 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Protect RA Russian Central Asia Unit 10 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Protect RA (Data sheet) Swedish Sweden 10 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Protect RA (Data sheet) Ukrainian Ukraine 10 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Protect RA (Data sheet) Polish Poland 10 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Protect RA (Data sheet) Spanish, Castilian Spain 10 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Protect RA (Data Sheet) Czech Czech Republic 10 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Protect RA (Data Sheet) Danish Denmark 10 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat Ukrainian Ukraine 19 Aug, 2022 1.9 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) Norwegian Bokmål Norway 31 Mar, 2023 1.6 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) Icelandic Iceland 17 Oct, 2022 1.9 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) Croatian Croatia 04 Oct, 2022 1.8 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) Dutch, Flemish Netherlands 02 Feb, 2023 1.6 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) Danish Denmark 03 Oct, 2022 1.5 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) French France 22 Aug, 2022 1.9 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) Latvian Latvia 19 Sep, 2022 1.9 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) Slovak Slovakia 28 Sep, 2022 1.9 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) Czech Multiple 15 Aug, 2022 2.0 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) Estonian Estonia 13 Sep, 2022 1.9 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) Turkish Turkey 19 Sep, 2022 1.9 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) Polish Poland 19 Aug, 2022 1.9 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) English Multiple 19 Aug, 2022 1.9 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) Italian Italy 29 Aug, 2022 1.9 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) French Switzerland 22 Aug, 2022 1.9 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) Swedish Sweden 29 Aug, 2022 1.9 MB .pdf
Data sheet Danfoss Ally™ Radiator thermostat (Data Sheet) German Germany 12 Aug, 2022 1.9 MB .pdf
Installation guide Danfoss Ally™ Radiator thermostat (Quick Guide) Russian Central Asia Unit 05 May, 2021 3.4 MB .pdf
Installation guide Danfoss Ally™ Radiator thermostat (Quick Guide) Czech; Danish; German; English; Spanish, Castilian; French; Italian; Dutch, Flemish; Polish; Swedish; Ukrainian Multiple 24 Aug, 2022 3.9 MB .pdf
Fact sheet Danfoss Ally™ Radiator Thermostat 1.20 and 0.20 Zigbee Cluster Specifications English Multiple 01 Aug, 2023 522.2 KB .pdf
Data sheet Danfoss Ally™ Radiator thermostat Data Sheet CS 014G2460 Czech Czech Republic 15 Aug, 2022 2.0 MB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) Norwegian Bokmål Norway 31 Mar, 2023 450.0 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) Polish Poland 09 Aug, 2022 874.0 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) Finnish Finland 12 Oct, 2022 835.6 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) Spanish, Castilian Spain 09 Aug, 2022 849.7 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) English Multiple 09 Aug, 2022 828.6 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) Russian Central Asia Unit 09 Aug, 2022 858.4 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) Slovak Slovakia 29 Sep, 2022 851.1 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) Dutch, Flemish Netherlands 02 Feb, 2023 461.7 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) Danish Denmark 09 Aug, 2022 834.3 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) Italian Italy 09 Aug, 2022 843.6 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) Ukrainian Ukraine 09 Aug, 2022 856.8 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) German Germany 09 Aug, 2022 860.7 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) Swedish Sweden 09 Aug, 2022 841.7 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) Czech Czech Republic 09 Aug, 2022 871.4 KB .pdf
Data sheet Danfoss Ally™ Room Sensor (Data Sheet) French France 09 Aug, 2022 871.2 KB .pdf
Installation guide Danfoss Ally™ Room Sensor (Quick Guide) Czech; Danish; German; English; French; Italian; Polish; Russian; Swedish; Ukrainian Multiple 28 Dec, 2022 657.9 KB .pdf
Fact sheet Danfoss Ally™ software and device compatibility overview English Multiple 07 Nov, 2023 138.0 KB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Finnish Finland 06 Sep, 2023 1.3 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Turkish Turkey 19 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Italian Italy 19 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Icelandic Iceland 19 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Norwegian Bokmål Norway 05 Apr, 2023 988.7 KB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) French Switzerland 20 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) German Germany 20 Oct, 2022 1.3 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Croatian Croatia 20 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Estonian Estonia 19 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Czech Czech Republic 19 Oct, 2022 1.3 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) French France 20 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Slovak Slovakia 20 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Latvian Latvia 19 Oct, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Slovenian Slovenia 17 Aug, 2022 1.2 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Danish Denmark 19 Oct, 2022 1.1 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) English Multiple 22 Aug, 2023 918.4 KB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Dutch, Flemish Netherlands 02 Feb, 2023 960.8 KB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Ukrainian Ukraine 19 Aug, 2022 1.4 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Polish Poland 19 Oct, 2022 1.3 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Swedish Sweden 29 Aug, 2022 1.3 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Lithuanian Lithuania 01 Jun, 2021 2.6 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Russian Central Asia Unit 30 Dec, 2021 1.0 MB .pdf
Data sheet Danfoss Ally™ Starter Pack (Data Sheet) Romanian, Moldavian, Moldovan Romania 25 Sep, 2020 961.7 KB .pdf
Data sheet Danfoss Ally™ Starter Pack Data Sheet Spanish, Castilian Spain 16 Aug, 2022 1.3 MB .pdf
Fact sheet Danfoss E-error codes description Danish Denmark 18 Nov, 2022 627.5 KB .pdf
Fact sheet Danfoss E-error codes description English Multiple 29 Mar, 2022 632.3 KB .pdf
Programming guide Feature Catalogue Danfoss Ally™ electronic Radiator Thermostat (eTRV) English Multiple 08 Jun, 2022 1.3 MB .pdf
Warranty Privacy policy English Multiple 19 Sep, 2022 638.6 KB .pdf
Warranty Privacy policy Polish Poland 19 Sep, 2022 560.1 KB .pdf
Warranty Privacy policy Danish Denmark 19 Sep, 2022 564.2 KB .pdf

Approvals

Approvals
Type Name Language Valid for Updated Download File type
EU-UK Declaration Danfoss EU-UK BF3226656474330EN-IT0104 English; Latvian; Polish Multiple 23 May, 2023 3.2 MB .pdf
Metrological Certificate TÜV 268395631 German Multiple 23 May, 2023 248.3 KB .pdf

Software

Ally™ software

Danfoss Ally™ Radiator Thermostat

This firmware is intended to support Zigbee Integration Partners who have integrated Danfoss Ally™ Radiator Thermostat in their own (non-Danfoss) Hub/Gateway.

Videos

FAQ

You can find answers to many other topics directly in the Danfoss Ally™ App, as well as in the Danfoss Ally™ App Tutorials on YouTube.

Frequently asked questions on Danfoss Ally™

Please find the E-error codes list with a description here 

Manage your notifications and choose priority under “Me” -> “Settings” -> “App Notification”.

Danfoss Ally™ Radiator Thermostat can be manually controlled by turning the wheel on the thermostat itself. An override is valid till the next scheduled event.

Open the app, choose the room tile you need, press upper left-side Menu button, press “Schedule” and you can add up to 3 comfort periods per day.

Navigate to “Me” menu -> “Home Management” -> Choose home name and press on home member from the list you want to delete -> “Remove Member”

Navigate to “Me” menu -> “Home Management” -> Choose home name -> “Add Member”. After adding a new home member to the app list, the member can manage the smart heating system.

If the smartphone UI language is set as: German, Danish, French, Swedish, Italian, Polish, Czech, Russian, Ukrainian, then the app automatically sets the same language. Otherwise, English language is set as default.


The Danfoss Ally™ smart heating solution continues to operate with current settings, if the internet connection suddenly disappears. The possibility to control the system via the Danfoss Ally™ App however is unavailable, until the internet connection is restored. The radiator thermostats will regulate according to the temperature setpoint written on the display no matter whether there is connection to the gateway or not. Please note: The internet connection is a must for commissioning process and full system control.

The Pre-Heat function (Forecast) ensures that the comfort temperature is reached at a certain given time. The warmup time is continuously adjusted according to the seasonal temperature changes.

  1. Pre-Heat function ensures the wanted temperature at the wanted time;
  2. Pre-Heat function uses data from the previous 7 days to be able to reach the correct temperature at the right time.
  3. Pre-Heat function is sensitive to large, rapid temperature changes.

The Danfoss Ally™ Gateway and the smartphone with the Danfoss Ally™ App must be on the same WiFi network to establish connection between the gateway and app.

The gateway should be placed at central location in home or a repeater is needed.

If one room contains more than one radiator, these are automatically bundled in a one group. This means that there is no need to change the temperature settings for each radiator. It is enough to make a change for the group tile and this will then apply to all radiators in that same room. Note however that if a temperature change has been made for only one specific radiator, this will not apply for the other radiators in the same room

The batteries last up to 2 years. One month before the total battery discharge, a low battery symbol is shown on the thermostat display and PUSH notifications inform about the necessity of replacing the batteries.

The Danfoss Ally™ Gateway can be only connected to the internet by means of an Ethernet cable and does not support Wi-Fi connection.

The Danfoss Ally™ Gateway can be connected to a Danfoss Icon™ Master Controller by means of Danfoss Icon™ Zigbee Module which allows to control a water-based floor heating.

The Danfoss Ally™ Gateway User Guide is available here
The Danfoss Ally™ Radiator Thermostat Quick Guide is available here
Danfoss Ally™ Gateway Quick Guide is available here

The total number of units for the one Danfoss Ally™ Gateway must not exceed 199 mains and battery-powered devices:

Danfoss Ally™ Radiator Thermostat                     32 units

Danfoss Ally™ Room Sensor
Danfoss Ally™ Zigbee Repeater
                    199 units


Danfoss Ally™ Boiler Relay
Danfoss Icon™ Zigbee Module / Danfoss Icon™ Master Controller
(floor heating)
Danfoss Icon2™ Master Controller (floor Heating)
Danfoss Icon™ Room Thermostat
Danfoss Icon2™ Room Thermostat
Number of devices per rooms                    50 units
Number of rooms per Home/Family                     20 pcs
Number of Homes/Families per one account                    20 pcs
Number of devices per account (20 homes/families and 200 units per each)                    4000 units
Number of Home/Family members per one account                    20 pcs
Number of devices per one Home/Family                    2000units

 

Currently Danfoss Ally™ supports Amazon Alexa and Google Assistant voice control, but does not support such systems as Apple HomeKit, Google Home, IFTTT or Samsung SmartThings. 

Binding with Amazon Alexa:

Install Amazon Alexa App from the Google Play or App Store;

Open Amazon Alexa App and register new account. If you already have your account, login;

Navigate Menu -> Skills & Games -> type “Danfoss Ally™” -> chose Danfoss Ally™ App -> Enable to use -> fill in registration forms -> Authorize the app and discover new devices to connect. Once new devices have been added to the Amazon Alexa App, navigate “Devices” and find new added devices to start using voice commands listed below to control the system.

Binding with Google Assistant:

Install Google Home App from the Google Play;

Open the app and login;

Tap the “+” button menu icon and choose “Set up device”;

Choose “New devices”, type Danfoss Ally™ and choose the app.

Authorize the app and discover new devices to connect. Once new devices have been added, bundle them with the proper rooms and start using voice commands listed below to control the system.

Voice command patterns:

  • Alexa/Okay Google, what is the temperature in (room name)?
  • Alexa/Okay Google, turn up/down the heat in (room name).
  • Alexa/Okay Google, set the temperature in (room name) to 24°.

Note: Please note, using Alexa and Google voice assistance you may experience some different logic in setting desired room temperature in a room with more than one radiator thermostat.

When the Danfoss Ally™ Radiator Thermostat senses that a window has been opened, it will automatically shut off the heat for 30 minutes, after which the heating in the room will automatically be restarted. The heat will only be turned off in rooms in which the thermostat sends an “open window” notification. If you have more than one radiator in the same room, only one of the thermostats has to register an open window, after which all the radiators in the same room will shut off.

Please note:

  • The radiator must be located in the immediate vicinity of the window (which it most often will). If the radiator is located e.g. 10 meters from the window, it may be difficult for the thermostat to sense a clear drop in temperature, which is needed for it to turn off the heat.
  • Between the finish of the “open window” period and the start of a new one there must be at least 45 minutes.
  • The first activation of the “open window” feature is 75 minutes after the battery insert.
  • If you live in a home without a ventilation system, we recommend that you ventilate the entire house twice daily for a minimum of 5 minutes by opening windows in opposite ends of the house.

The antenna symbol must be flashing while the Danfoss Ally™ Gateway is searching for the device. If the antenna symbol is not flashing, then factory reset should be performed:
1. Remove one battery
2. Press and hold the button while re-inserting the battery
3. Hold the button for at least 5 sec or until the motor is moving
Short press the button should then make the antenna symbol flashing.
Please note that the Danfoss Ally™ Gateway might need up to 60 seconds to search for the device.

Danfoss Zigbee repeater is designed to extend the wireless range from the Danfoss Ally™ Gateway to the Danfoss Ally™ Radiator Thermostats or Danfoss Icon™ Zigbee module. If the Danfoss Zigbee repeater is placed in a location where it is not active – meaning none of the devices are communicating through the repeater then the LED will start flashing to indicate it is not being used. Try moving the repeater to a different location.

Pairing mode is activated by short pressing the button. The GREEN LED must be rapidly flashing while the Danfoss Zigbee Repeater is searching for the Danfoss Ally™ Gateway. If the green LED is not rapidly flashing, then factory reset should be performed:

  1. Remove the Zigbee repeater from the power socket
  2. Press and hold the button while connecting the Zigbee repeater to power again
  3. Hold the button until constant red LED and release the button.
    Short press the button should then make green LED rapidly flashing.
    Please note that the Danfoss Ally™ Gateway might need up to 60 seconds to discover the device.

Danfoss Ally™ Gateway:
Software updates are automatically installed when a new improved software version is released.
Danfoss Ally™ Radiator Thermostat:
If there is a new Danfoss Ally™ Radiator Thermostat software available, you will receive a Pop-Up message when you enter the control menu for the device. You can start the update process immediately the Danfoss Ally™ Radiator Thermostat can take up to 90 mins to update. It is important for the update to be completed before proceeding to the next Danfoss Ally™ Radiator Thermostat. The update will continue after closing the app and if PUSH notification is enabled you will be notified when the update is complete.

The software version for iOS devices ≥ V10.0, for Android devices ≥ V5.0.

  1. Remove the cover of the Ally™ Radiator Thermostat
  2. Remove one of the two batteries
  3. Press and hold the black button next to the digital display/screen while replacing the battery
  4. Insert the battery and release the button after 10 seconds
  5. The Ally™ Radiator Thermostat is now reset
  6. Place the cover of the Ally™ Radiator Thermostat back
  1. Connect the power supply and Ethernet cables to the proper inputs.
  2. Press reset button on the gateway housing near the power and Ethernet connectors.
  3. Two green LEDs should start blinking. Gateway is reset.
  4. Two green LEDs light constantly, the gateway connected correct.

Any home member who is in the app list can set up a new or overrule the current schedule. The “Administrator” – can manage the entire Danfoss Ally™ system, create/delete rooms, add/remove devices, etc. The “Common Member” – can only use the Danfoss Ally™ system already built by the administrator.

With its open API, Danfoss Ally allows other systems to connect, read and use data enabling third-party products to give you an even smarter experience.

If you want to know more about the Open API, visit the Danfoss Developer Portal.
Please note that Danfoss does not support private API solutions.

Frequently asked questions on the Danfoss Ally™ Room Sensor

In case your radiators are covered by or hidden under curtains or furniture, the Danfoss Ally™ Room Sensor is the ideal solution to control the heating in the room and overall increase the indoor comfort.

Install the Danfoss Ally™ Room Sensor according to the guidelines on the packaging. Then the Danfoss Ally™ Room Sensor must be paired to the Danfoss Ally™ Gateway as a sub device. Go to the Danfoss Ally™ Gateway tile in the Danfoss Ally™ App and chose ‘Add sub device’. Follow the instructions provided in the Danfoss Ally™ App. Make sure the Danfoss Ally™ Room Sensor is added to the room in which it should be used as reference temperature to the Danfoss Ally™ Radiator Thermostats.

Yes, you can add more Danfoss Ally™ Room Sensors within the same room in the Ally™ App. In most cases, only one room sensor is needed per room. However, if more units are added in the same room, an average value will be calculated and used as the reference temperature. Keep in mind that one Danfoss Ally™ Gateway can control a maximum of 32 battery-operated devices (Danfoss Ally™ Room Sensor & Danfoss Ally™ Radiator Thermostat). 

Yes, the device can also work stand-alone. It will then measure room temperature as well as humidity, and historical data will be shown in a graph.

If the Danfoss Ally™ Room Sensor is added to the same room in which Danfoss Ally™ Radiator Thermostats are already installed, then the room sensor temperature value will be used to operate the radiator thermostat. In other words, the temperature measurement from the room sensor overrules the local temperature measurement in the radiator thermostat.

Even if there are several Danfoss Ally™ Radiator Thermostats in the same room, these can still be controlled by one and the same Danfoss Ally™ Room Sensor. The Danfoss Ally™ Gateway will then distribute the measurement from the Danfoss Ally™ Room Sensor to all Danfoss Ally™ Radiator Thermostats in the room.

The Danfoss Ally™ Room Sensor uses a CR2450 battery with a lifetime of up to 5 years. The battery can be replaced by removing the wall plate.

The Danfoss Ally™ Room Sensor can be used together with the Danfoss Ally™ Radiator Thermostats. In case you need a room sensor for the Icon™ Floor heating, then please refer to this: LINK

Frequently asked questions on the Danfoss Ally™ Boiler Relay

Danfoss Ally™ Boiler Relay operates as on/off heat-demand relay by means of wire connection to the boiler voltage-free terminal. The Ally™ Boiler Relay provides on/off optimization logic that triggers the boiler when heat demand is detected and halts its operation when there is no longer heat needed. The Boiler Relay does not provide any indication of how much energy is needed from the heat source and does not regulate the heat source temperature. This logic remains on the boiler intelligence.

Expected wireless communication distance between the Boiler Relay and the Gateway is up to 30 m on free line of sight. Any heavy construction will influence and potentially limit the communication distance. This may not always be obvious and can also be walls with metallic reinforcement, any hidden metallic constructions, heavy glass partitions as well as other wireless network interference.

The Ally™ Boiler Relay has 2 buttons and 2 LED lights, each corresponding to a button.

Left side (Green LED): This LED indicates power, errors, and connection status.

Right side (Red LED): This LED shows the relay status and pairing status.

UI-LEDs:

  • Left side - Green LED - used to show Power, Errors and connection status.
  • Right side - Red LED - used to show the Relay status and pairing status.

LEDs behaviour:

  • Connected - Green LED ON
  • Not connected/Error - Green LED Blink
  • Pairing - Red LED should blink
  • Boiler OFF - Red OFF
  • Boiler ON - Red LED ON

UI-Buttons:

  • Left side - used to Join and Reset
  • Right side - used for Reset and Override

You can connect only one Danfoss Ally™ Boiler Relay to a Danfoss Ally™ Gateway.

  • Step 1: Initiate the Reset Process
    Simultaneously press and hold both buttons on the boiler relay unit for a duration of 25 seconds. (0-25 sec)
  • Step 2: Observe the LED Indicators
    After approximately 5 seconds of holding both buttons, you will notice that both LEDs on the unit start blinking rapidly (5-20 sec). Continue to hold the buttons for a total of 20 seconds. During this time, both LEDs will remain steadily illuminated (20-25 sec).
  • Step 3: Release the Buttons
    Between the 20th and 25th second of holding both buttons, release them.
  • Step 4: Verify Reset Activation
    a. After releasing the buttons, the Danfoss Ally ™ Boiler Relay will enter factory reset mode.
    b. Simultaneously, the unit will undergo a reboot process.

By following these steps, you can successfully reset the Ally ™ Boiler Relay to its factory default settings.