Alsense IoT cloud and monitoring platform for HVAC-R

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Alsense Cloud Services

Our dynamic digital services are housed in our Alsense IoT Cloud, which is designed to meet all your technical needs. It offers reliable security, dynamic scalability, and ongoing sustainability. With the Alsense Cloud Platform, you can expect high service availability, a secure VPN connection, and seamless cloud integration.

Plus, our platform is powered by Microsoft Azure, so you can rest easy knowing your data is safe.

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Features and benefits

Actionable Insights:  Rather than cluttered dashboards, Alsense delivers relevant, easy-to-digest insights. This means you can take corrective actions faster, significantly reducing time, food and energy waste.

Security and Availability:  With Alsense, you can easily expand to different regions due to higher serviceability. We’re talking up to 99.9% uptime! Not to mention that Alsense is powered by Microsoft Azure — adding security you can trust.

Performance and Stability:  With Alsense, you can easily expand to different regions due to higher serviceability. We’re talking up to 99.9% uptime! Not to mention that Alsense is powered by Microsoft Azure — adding security you can trust.

Intuitive Integration and Enhancements:  The new service platform on Microsoft Azure provides smoother service operation, faster reaction to alarms, reduced nuisance alarms and higher asset uptime.

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alsense service

Alsense Food Retail services optimize your refrigeration assets

Alsense Food Retail helps supermarket owners and managers concentrate on improving sales and reducing food loss.

Alsense device

Benefits of the Alsense IoT Cloud

The Alsense IoT cloud and its services provide you with a seamless user experience and additional features for actionable insights that boost your business. Learn how our cloud services will give you instant benefits in terms of Improved performance and stability as well as increased security and availability right at your fingertips.

Alsense by the Numbers

Powered by Microsoft

What does it mean that the Alsense Cloud platform is powered by Microsoft Azure? Essentially, it means you can trust in the combined expertise of two industry experts — our relevant industry experience and Microsoft’s legacy of security, scalability and sustainability.

In short, our partnership with Microsoft makes your partnership with us a breeze.

Related solutions


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    Salling Group and Danfoss collaborate with Microsoft to reduce food loss and energy usage in retail refrigeration
    Monday, January 2, 2023

    Up to 10% of all greenhouse gas emissions are attributed to food loss and waste. With energy-efficient refrigeration solutions, supermarkets can ensure that the exact right amount of cooling is applied to prevent food from spoiling – all while conserving overall energy use.

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    Fresh food, with minimum energy - Danfoss empowers food retailers to make predictive maintenance a reality today
    Wednesday, December 9, 2020

    Danfoss strengthens its Alsense™ IoT services with a holistic store-level software suite, moving store maintenance from reactive to proactive. This enables food retailers to prioritize and reduce their maintenance efforts across stores and critical events

  • if (isSmallPicture) { Danfoss debuts Alsense™ IoT Food Retail Services, powered by Microsoft Azure.; } else if (isBigColumns) { Danfoss debuts Alsense™ IoT Food Retail Services, powered by Microsoft Azure. } else { Danfoss debuts Alsense™ IoT Food Retail Services, powered by Microsoft Azure. }
    Updated, sustainable cloud platform from Danfoss will increase store efficiency
    Wednesday, October 7, 2020

    Danfoss debuts Alsense™ IoT Food Retail Services, powered by Microsoft Azure.

Contact us


Alsense® is SaaS (software as a service) cloud solution. Alsense® IoT Food Retail connects supermarkets and their refrigerated assets through a modern cloud infrastructure — helping retailers avoid food loss & save energy or service providers to monitor several stores and their assets

Since Alsense® is a cloud-based SaaS service it cannot be installed on your local infrastructure. It runs in a Danfoss operated Microsoft Azure environment.

Alsense® and all our services are hosted on Microsoft Azure data centers. As one of the biggest public cloud providers Microsoft Azure is considered secure and resilient. Microsoft Azure complies with all relevant security standards.

Our services require a two way stable connection between Alsense® and the store, so that your onpremise controller can communicate with Alsense® and vise versa. Depending on the number of stores, which you want to monitor via Alsense® different solutions exist, however due to security reasons Danfoss recommends to use a VPN connection for this.

Our Alsense® Food Retail Digital Services are engineered to provide you with actionable insights for improving operational efficiency, asset performance and energy efficiency for your entire flet of stores, so that you spend less on energy and operational costs. Please find further details on each service offering here.

We offer the possibility for running trials/pilots, also with individual stores. Please contact, and our team will get back to you

Via our digital services you monitor the stores and their assets yourself via the Alsense® IoT platform Should you not want to do we can do that for you, further details can be found here.

Alsense® supports several controller types, also from other manufactures than Danfoss. Please reach out to us via specifying your request and we will provide you with further guidance.

Alsense Managed Services

  • Continuous commissioning ensures the highest level of alarm monitoring services.
  • Enables continuous high performance of store operations.
  • Ensures food safety without consuming excessive energy.
  • Sustained energy savings, reducing costs.
  • Identifies poor performing stores and provides recommendations to improve.
  • Covers refrigeration, HVAC, energy, lighting and other equipment — every day, all the time.
  • Our monitoring centers alert stores of critical alarms and can also perform remote repairs and dispatch technicians.
  • View your alarm status on an alarm dashboard around the clock.
  • Provides reliable support when you need it.
  • Immediate help in unforeseen situations.
  • Includes lighting overrides, programming changes, scheduled program pull-backs, and more.
  • Secure and optimize your return on investment by only permitting authorized access.
  • Protects against unauthorized changes to the front end or controllers during daily operation.
  • Temporary passwords can be issued for specific time periods and system functionalities.
  • Provides documentation of users and changes made for additional security.
  • Allows you to operate with optimum setpoints for refrigeration, HVAC and lighting at all times.
  • Service may overrule manual setpoints, restore all setpoints back to original settings or execute setpoint changes across groups of stores.
  • Enables high energy performance across stores.
  • Can schedule recurring jobs to enforce standards.
  • Take advantage of utility incentives by reducing electricity use during peak periods.
  • Helps support a “green” and responsible company image.
  • Reduce your energy bill.
  • Receive expert advice on load shedding and interacting with the energy grid.

Alsense Digital Services

  • Provides enterprise-wide insight into alarm performance, including currently active alarms, alerts sent, location maps, and more.

  • Helps identify stores with the highest volume of alarms relative to store conditions.

  • Streamlines effective relationship between service providers and contractors.

  • Providing insight into the connectivity status of controllers across the estate.

  • Highlighting financial risks associated with store operations across the estate.

  • Temperature data from all refrigerated assets is automatically collected and reported on.

  • Highlights potential for food loss or excessive energy consumption.

  • Customized reporting to fit your specific needs.

  • Overview of actual setpoint values compared to recommended values across the estate.

  • Track individual performance of certain assets, such as compressors or refrigerant levels, streamlining management and service needs.

  • Receive a quick overview of individual compressor utility.

  • Easily track running conditions of compressor packs.

  • Predicting compressor runtime failures allowing you to take action to mitigate future risk

  • Utilize real-time, continuous monitoring and analysis to increase overall energy efficiency.

  • Track energy consumption and cost performance across all stores in one dashboard.

  • Reports highlight key areas of consumption and anomalies to address.

  • Gain insight into current use against historical data to improve efficiency and save costs.

  • Utilize current and historical energy data to develop accurate energy models to create a baseline for ongoing performance measurement.

  • Helps identify outliers from expected energy consumption, helping streamline enterprise-wide energy efficiency.

  • Provides necessary documentation that cold rooms and cases operate under ideal temperature conditions, ensuring compliance with regulatory food safety standards.

  • Secure data storage ensuring all historical data to be kept accessible.