Danfoss is undertaking a Digital Transformation. We want to provide a better customer experience and improve transparency across our supply chain. Key enablers in this endeavor is having a common ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and eCommerce system across Danfoss.
As previously communicated, we are launching a new ERP and migrating our users to the new touchpoints as part of our ongoing efforts to improve our business processes. An important part of that transition is our eCommerce tool, called Product Store. Customer Connect will shift to “read-only” for historical reference, all open orders will migrate to the new ERP, and will be made available in the Danfoss Product Store. These migration efforts will be completed in regional phases. Thank you for your patience and understanding while we upgrade our systems to better serve you, and support digital self-service in the future.