Drives support

Find solutions fast with AI-guided troubleshooting

Find solutions fast with AI-guided troubleshooting

When you need information quickly turn to our new and improved chatbot for fast, AI-guided troubleshooting. No more searching through manuals for answers to warning, fault and alarm codes, or FAQs - simply start describing your problem. The advanced bot interprets your intent and guides you to the right content. The bot learns from previous interactions, getting smarter by the hour!

Customer Service & Technical Support: 1-888-DANFOSS (1-888-326-3677)

Service you can rely on 24/7 — around the world

You can get immediate access to our Customer Service or Technical Support experts: 1-888-DANFOSS (1-888-326-3677)

Please have the following information available before you call tech support:

  • Review Solutions for the Top 10 Tech Support Calls
  • Product information 
  • Images of: cable connections; filters, resisters, fuses, chokes etc; any external hardware linking to the drive 
  • Motor data: include motor datasheets or a reference circuit diagram of external equipment 
  • Cable data
  • Network type TT, IT, NT, NT-S etc. 
  • Alarms/warning you have experienced 
  • MCT 10*.ssp file and MCT10 build version

How-to videos

Find answers to your AC Drive questions in our library of How-to videos for VLT and VACON Drives

Contact us

Contact us

Reach Danfoss offices, customer service center, or locate a Danfoss sales partner in your area.

DrivePro® Professional Drive Services

Stay calm. You're covered.

When circumstances threaten your uptime and budget, Danfoss DrivePro® programs provide the solution. With coverage and replacement programs, professional services, and spare parts, DrivePro® has the solutions to keep you up and running.

Technical documentation


View PDFs or order printed copies of technical documentation.