DrivePro® Remote Expert Support

Overview
How it works
FAQ
Documents
Case studies

Woman supporting a Danfoss customer via DrivePro Expert Support

Secure remote troubleshooting

Save time and costs by replacing avoidable service visits with fast troubleshooting and commissioning support via remote access. Our experts can find the relevant data and resolve issues quickly for better uptime. Since only authorized engineers can access your AC drives and all information is strongly encrypted, your data remains secure.

How to order DrivePro® Remote Expert Support

Minimize unexpected downtime and increase your efficiency with faster response

Danfoss offers fast troubleshooting and commissioning support from our experts via remote access to your drives. Our experts can quickly find the relevant data, analyze the problem, and decide on the best course of action. Issues can be quickly resolved, sometimes even without needing an on-site visit.

Reduce costs

You achieve more uptime with rapid identification and resolution of faults. Save on unnecessary costs by avoiding site visits for the purposes of information collection or AC drives configuration alone.

Fully secure

Only authorized devices can access your AC drives remotely and all information transferred over the Internet is strongly encrypted.

How it works

Features and benefits

Expert troubleshooting

Reduced unplanned downtime

Quick root cause analysis

Fast problem resolution

Access to accurate information

Fast response time

Remote information gathering

Save cost of unnecessary on-site visit

FAQ

What is the difference between the DrivePro® Remote Expert Support service and the DrivePro® Remote Monitoring service?

The DrivePro® Remote Monitoring service uses an always-on data connection to your AC drives and continuously monitors information from them. It collects and logs operational data and fault histories, which can be a big aid to troubleshooting. It also stores details of AC drive parameters and settings, which can be used to semi-automate AC drive replacement. In addition, the DrivePro® Remote Monitoring service continuously looks for fault flags. If it sees a flag, it automatically notifies you by email.

You can then contact the DrivePro® Remote Expert Support service for guidance in dealing with the issue. The DrivePro® Remote Expert Support service on its own does not monitor your AC drives — it is up to you to detect faults. Also, the DrivePro® Remote Expert Support service only connects to your AC drives while the Danfoss engineers are providing diagnostic support — there is no always-on connection.

What about data security? How can I be confident that only authorized persons will be able to connect to my AC drives?

Danfoss has implemented robust and extensive security measures for the DrivePro® Remote Expert Support service. The gateway device used to access the AC drives is invisible to anyone other than authorized users and access is only possible with high-security keys that are controlled solely by Danfoss. All data passing between the AC drives and Danfoss is strongly encrypted. Regular security updates are automatically installed on the gateways and the Danfoss servers, and overall system security is regularly audited.

What are the operating hours of the DrivePro® Remote Expert Support service?

That depends on your location. The operating hours are the same as those of your local Danfoss Support Center meaning if you are in a country where the center operates 24/7, the DrivePro® Remote Expert Support service will also be available 24/7.

There is no limit on the number of calls. No matter how many you make, you will still pay the same fee.

How much does the DrivePro® Remote Expert Support service cost?

To keep budgeting simple, your local Danfoss Drives sales office will be pleased to provide you with a quotation. It is also worth knowing that the DrivePro® Remote Expert Support service can be combined with other elements of the DrivePro® Lifecycle portfolio, such as DrivePro® Start-up and DrivePro® Preventive Maintenance to put together an affordable package that matches your exact needs.

Prolong the lifetime of your AC drives

DrivePro® Lifecycle Services are designed to support your business through the different lifecycle stages of your AC drive.

Rest assured that your drive is well-taken care of and performs optimally from installation, throughout use, and after the end of its lifecycle.

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2 people wearing hardhats, visiting a Danfoss factory

DrivePro® Services for the whole lifecycle

Danfoss AC drives follow four lifecycle phases: New, Active, Limited, and Inactive. Different DrivePro® services are available throughout each of these phases.

Discover all services

Documents

Documents
Type	Name	Language	Valid for	Updated	Download	File type
Fact sheet	DrivePro Remote Monitoring	English	Multiple	14 Oct, 2024	1.0 MB	.pdf
Fact sheet	DrivePro Remote Monitoring - Brazil Portuguese	Portuguese	Multiple	17 Oct, 2024	573.0 KB	.pdf
Fact sheet	DrivePro Remote Monitoring - Chinese	Chinese (CN)	Multiple	17 Oct, 2024	633.0 KB	.pdf
Fact sheet	DrivePro Remote Monitoring - Czech	Czech	Multiple	04 Apr, 2022	933.9 KB	.pdf
Fact sheet	DrivePro Remote Monitoring - Danish	Danish	Multiple	04 Apr, 2022	934.0 KB	.pdf
Fact sheet	DrivePro Remote Monitoring - Dutch	Dutch, Flemish	Multiple	04 Apr, 2022	935.2 KB	.pdf
Fact sheet	DrivePro Remote Monitoring - French	French	Multiple	02 Dec, 2024	580.2 KB	.pdf
Fact sheet	DrivePro Remote Monitoring - German	German	Multiple	17 Oct, 2024	593.4 KB	.pdf
Fact sheet	DrivePro Remote Monitoring - Italian	Italian	Multiple	17 Oct, 2024	572.1 KB	.pdf
Fact sheet	DrivePro Remote Monitoring - Polish	Polish	Multiple	04 Apr, 2022	934.5 KB	.pdf
Fact sheet	DrivePro Remote Monitoring - Russian	Russian	Multiple	04 Apr, 2022	939.3 KB	.pdf
Fact sheet	DrivePro Remote Monitoring - Spanish	Spanish, Castilian	Multiple	17 Oct, 2024	580.9 KB	.pdf
Fact sheet	DrivePro Remote Monitoring - US English	English	United States	14 Oct, 2024	1.0 MB	.pdf

Case studies

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DrivePro® services ensure reliable uptime for Sapio Group

ITALY: Sapio Group, Italy's leading producer of industrial and medical gases, uses condition monitoring (CBM) and DrivePro® services to ensure reliable uptime for gas supply to a semiconductor manufacturer.
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Roca Group factory drives down energy consumption by 30%

POLAND: By investing in Danfoss VLT® drives, the Roca Group sanitary ware factory in Gliwice now consumes about 30% less energy, annually.
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Unlocking efficiency with a drive retrofit at a Czech hydropower plant

CZECHIA: When 80-year-old gears were replaced by variable speed control at the Albrechtice hydropower plant, power production increased by 10%.
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DrivePro® services enhance security of heat supply for 49,000 apartments in Gliwice

POLAND: At district heating company PEC Gliwice, AC drives reduce energy consumption of electric motors by up to 40%. DrivePro® Site Assessment audits help ensure optimal efficiency.
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How a new water pumping station keeps supply flowing in Bern

SWITZERLAND: The Wehrliau pumping station in Bern delivers up to 1.20 M liters of drinking water hourly. iC7 drives play a key role in ensuring reliable supply.
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Refrigeration systems preserve apple quality using VSDs with integrated condition monitoring and DrivePro Remote Monitoring service

ITALY: At Rivoira Group, VLT® drives with built-in condition-based monitoring help preserve fruit perfectly by ensuring utterly reliable refrigeration.