DrivePro® Remote Monitoring

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Optimized uptime with efficient remote monitoring

DrivePro® Remote Monitoring is a digital service that provides real-time remote monitoring by collecting drives performance parameter and fault values, storing it in the cloud, and representing analytics in an easily accessible and simplified way.

How DrivePro® Remote Monitoring works

Minimize unexpected downtime and increase your efficiency with faster response

With DrivePro® Remote Monitoring, you will have a system that provides online information available for monitoring in real time, which makes is possible for you to react much faster to incidents where an AC drive is involved. This is possible due to the built-in alerting system that generates faults and warnings. Because you are immediately made aware of potential drive problems – even if you are not on-site – you can react equally quickly to avoid unexpected failures, minimize costly downtime, and eliminate disruption of your operations.

For expert users of this service, DrivePro® Remote Monitoring provides unrestricted access to all the data that has been collected from your drives. This is very useful for identifying adverse trends such as a slow increase in motor current over time, which may point to wear or lack of lubrication in the driven device.

DrivePro® Remote Monitoring also offers centralized backup and restore capabilities for all AC drives connected under this setup, as well as full visibility of and access to the entire connected drive asset, including drive firmware versions.

How it works

Features and benefits

Alerts in case of drive fault
- Quick response to issues
Key drive data and parameters stored in the cloud
- Fast access to essential information
Fault data available in the cloud
- Rapid, accurate resolution
Accurate, real-time measurements and analytics KPIs from the drives
- Ability to check the status and make the right decisions
AC drive parameters are backed up safely in a centralized location
- Simple recovery in case of AC drive failure or exchange
Predictive maintenance schemes
- Prevent failures before they occur
Troubleshooting by Danfoss engineers
- DrivePro® Remote Monitoring experts will assist you in finding the best solution for your application needs and to maximize your uptime
- Confidence of support with Danfoss or a local DrivePro® service partner

FAQ

How does the DrivePro® Remote Monitoring service work?

The DrivePro® Remote Monitoring service uses an always-on data connection to your AC drives to collect information about key parameters and fault events. The service monitors this information in real time and, if it sees a fault alert generated by the AC drive, it automatically emails you, so you know straight away there is a condition that needs your attention.

As a user of the DrivePro® Remote Monitoring service, you also have unrestricted access to all the data that has been collected from your AC drives. This can be very useful for identifying adverse trends such as a slow increase in motor current over time, which may point to wear or lack of lubrication in the driven device.

Do I have to let the DrivePro® Remote Monitoring service collect data for a while before it becomes useful?

It is true that some benefits depend on having a log of AC drive history, but DrivePro® Remote Monitoring has a lot to offer from the very first day you use it. The fault monitoring and alerting service is operational right away, and as soon as the service is set up, you will have full visibility of drive firmware, application versions, and drive settings. This means AC drive hardware replacement can be semi-automated, should it ever be necessary.

And, if you need to replace an AC drive completely, all you will need to do is to connect it and supply its IP address. The DrivePro® Remote Monitoring service will then restore the parameters and settings, saving you a lot of time and effort. This is especially useful if you have a critical process that’s offline until the new AC drive is up and running.

What about data security? How can I be confident that unauthorized persons cannot get access to data relating to my AC drives?

Danfoss has implemented robust and extensive security measures for the DrivePro® Remote Monitoring service. The gateway device used to access the AC drives is invisible to anyone other than authorized users and access is only possible with the correct user account and password information. Access rights are managed with user profiles, and all data is robustly encrypted. Regular security updates are automatically installed on the gateways and the Danfoss servers, and overall system security is regularly audited.

How much does the DrivePro® Remote Monitoring service cost?

The fee depends on several factors including the number of AC drives you have on your site. Your local Danfoss Drives sales office will be pleased to provide you with a quotation. To keep budgeting simple, however, Danfoss charges a fixed annual fee for the service.

It is also worth knowing that the DrivePro® Remote Monitoring service can be combined with other services in the DrivePro® Lifecycle portfolio, such as DrivePro® Start-up and DrivePro® Preventive Maintenance to put together an affordable package that exactly matches your needs.

How is DrivePro® Remote Monitoring preparing for upcoming cybersecurity changes in the EU and beyond?

Cybersecurity regulations are becoming more stringent worldwide, especially in the EU with NIS2, CRA, and RED coming into effect in late 2025. Danfoss is ahead of the curve. DrivePro® Remote Monitoring includes built-in cybersecurity features that align with these new requirements.

With a secure-by-design architecture and a layered defense strategy - including secure Drives, IoT Gateways, and IoT Platforms - you can trust that your operations are protected against evolving threats and regulatory risks.

Prolong the lifetime of your AC drives

DrivePro® Lifecycle Services are designed to support your business through the different lifecycle stages of your AC drive.

Rest assured that your drive is well-taken care of and performs optimally from installation, throughout use, and after the end of its lifecycle.

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DrivePro® Services for the whole lifecycle

Danfoss AC drives follow four lifecycle phases: New, Active, Limited, and Inactive. Different DrivePro® services are available throughout each of these phases.

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