Cooling United Support Hub

Always in Front – Never Alone

Cooling United helps you meet your customers’ needs on the frontlines.

It’s the ultimate destination for cooling support.

Rest assured, we’ve got your back!

The cooling event of the year — now available on-demand

We filled two days to the absolute brim with system demos, product reveals, and, most importantly, conversations with our customers and partners. Now, the full Cooling United Live experience is available on-demand for you to enjoy whenever you want.

Cooling United Club - by Danfoss

Join Cooling United Club by Danfoss and get cashback.

Are you a contractor in the UK refrigeration and air conditioning industry, you can join our club and get cashback on your purchases of a large range of Danfoss Cooling products from selected Danfoss partner wholesalers.

Read more and learn how easy it is for you to join!

Join Cooling United Club and get cashback

Cooling United gives installers, service technicians, contractors, and wholesalers the resources you need to do your job every day.
Work in Sensing Solutions? Check out our Support Made Easy page.

Cooling products

Go to our Product Store

Product documentation

Access and download the technical documentation for many of our refrigeration and air conditioning products.

Product animations

See how each of our products operate in detail, so you can quickly troubleshoot them and diagnose any issues.

Learn how to use new refrigerants

Get the information, resources, and tools you need to make good decisions about which new refrigerants to use and install or retrofit them properly.

Visit our Refrigerant Transition Center to find webinars, walk-through, guides, apps, software, games, and much more.

Visit refrigerant transition center

Time to train your brain?

Strengthen your knowledge about the refrigerant transition – at home or in the field. With all our very best video webinars collected in one place, you get easy access to everything you need to know to accelerate the refrigerant transition and turn down the climate impact. Stay updated. Stay in front. Stay strong!

Ultra-low GWP portfolio

Go A2L– a green route to compliance.

The entire Danfoss portfolio of refrigeration components is now qualified for three A2L ultra-low GWP refrigerants: R454C, R455A, and R1234yf.

Read the news on ultra low-GWP

The new Ref Tools app

Ref Tools is the essential, all-in-one mobile app for air conditioning and refrigeration technicians. Get the tools, guidance, support, and information you need—on the job and in the field.

Access Refrigerant Slider, Low-GWP Tool, Magnetic Tool, Spare Parts, and Troubleshooter directly in Ref Tools using an easy-to-navigate interface.

Free training for installers and wholesalers

Through Danfoss Learning, you can access free refrigeration and air conditioning training in the form of eLessons, webinars (live and on-demand), and guided learning programs. Simply create a free account, choose the topics that are relevant and interesting to you, and start learning.

Essential HVACR Videos

Get the refrigeration and air conditioning support you need on the Danfoss Cooling YouTube channel. Our videos cover the most essential topics, from current trends to product news to installation and maintenance walkthroughs. You can always find what you’re looking for on our curated playlists. Subscribe now to keep up with the latest content.

Visit the Danfoss Cool YouTube channel

Here’s a selection of some of the playlists:

Installer support on the go

Our Chilling with Jens podcast gives you a fun, unique, and chill way to stay entertained while improving your refrigeration knowledge and skills. Discover what it means to tap into “refrigeration zen.”
Find Chilling with Jens on your favorite podcasting service, including iTunes, Spotify, Google Podcasts, and Overcast.

Tune in to Chilling with Jens

Refrigeration and Air Conditioning Infographics

Our infographic collection covers refrigeration trends, repair and troubleshooting procedures, systems overviews, and much more. Read them online or download a copy to take with you.

View our infographic library

Dive deep into HVACR

Sometimes, you just want a little in-depth reading. Our collection of technical articles is just what you’re looking for if you want a deep dive into the topics that drive the HVACR industry. Get extensive explanations for a range of refrigeration- and air conditioning-related topics.

Start reading

Quick selection catalogue

Easy selection of future proof solutions and components for refrigeration and air conditioning: Automatic controls, electronic, controllers, compressors and condensing units.

Technical language is easy to understand, right?

Well, that´s the case for us, but less so for end users. That is why we have developed an easy-to-understand end-user leaflet about condensing units.

Claims and returns

Product purchased directly from Danfoss:
If you have a complaint about a defective product or would like to return a product purchased from Danfoss Cooling in the United Kingdom, please contact our Customer Service.

Product not purchased directly from Danfoss:
If the product was not purchased directly from Danfoss, please refer back to your point of sale for support in the first instance.

Get the latest Cooling news

Join Danfoss Climate Solutions UK Product Store Webinars

03 May 2021

Danfoss Climate Solutions is running two webinars regarding the UK Product Store during May. Both sessions are suitable for customers who are already using the Product Store and would like a refresher and for customers who have never heard of it and would like an introduction to the features and benefits of using the Product Store.
Danfoss introduces new customer support web page

17 March 2021

Following customer feedback, asking us to make it easier for visitors to find support information on our Danfoss website, we have listened and come up with a solution. We have created a new customer support page and made it a lot easier for you to find what you are looking for.
New Turbocor® High-SST capabilities bring the benefits of oil-free to new, higher-temperature data centers

18 February 2021

Danfoss has expanded the capabilities for Turbocor® compressors TTS and TGS with higher saturated suction temperature (SST) operating range—helping OEMs to bring the benefits of oil-free technology to data centers operating at higher space temperatures.