Cooling United Support Hub

Always in Front – Never Alone

Cooling United helps you meet your customers’ needs on the frontlines.
It’s the ultimate destination for cooling support.

Rest assured, we’ve got your back!

Cooling United gives installers, service technicians, contractors, and wholesalers the resources you need to do your job every day.
Work in Sensing Solutions? Check out our Support Made Easy page.

Find information on cooling products 24/7
Product Store - search and browse products after code or category
Danfoss documentation technical
Technical product documentation
Access and download the technical documentation for our refrigeration and air conditioning products.
Product certificates
Download product certificates and declarations for cooling products here.

Handy tools - Apps and software

Ref Tools app

Ref Tools is the essential, all-in-one mobile app for air conditioning and refrigeration technicians. Get the tools, guidance, support, and information you need - on the job and in the field.
Access Refrigerant Slider, Low-GWP Tool, Magnetic Tool, Spare Parts, TXV Superheat Tuner, Troubleshooter, Podcasts, and Product Finder directly in Ref Tools using an easy-to-navigate interface.

Coolselector®2 calculation software

Coolselector®2 makes component calculation and selection easy for air conditioning and refrigeration professionals. It offers a scientific, time saving way to select Danfoss manufactured components ensuring optimal performance and providing accurate technical information. 

Hexact - heat exchanger design software

Hexact immediately identifies the right heat exchanger for your system. The heat exchanger design software covers both innovative MPHE and traditional BPHE types of brazed heat exchangers. 

Drawings, infographics and animations

3D CAD drawings from industrial refrigeration

3D CAD symbols are available for free download from our website to make designing of industrial refrigeration plants easier. All CAD symbols are unique for each code number, allowing you to quickly find them in our online product catalogue.

Refrigeration and Air Conditioning Infographics

Our infographic collection covers refrigeration trends, repair and troubleshooting procedures, systems overviews, and much more. Read them online or download a copy to take with you.

Product animations

Take a look inside our refrigeration and air conditioning & industrial products and see what makes them tick. Learn about the different stages of operation, the mechanics at play, the resulting impact and get insights to help you troubleshoot. 

Additional information for your assistance
Fitters Notes - tips for installers
Fitters Notes, the popular handbook among installers,  gives relevant technical information and practical installation tips on Danfoss commercial refrigeration systems and compressors. 
Technical articles - a deep dive into the topics that drive the HVACR industry
Sometimes, you just want a little in-depth reading. Our collection of technical articles is just what you’re looking for if you want a deep dive into the topics that drive the HVACR industry. Get extensive explanations for a range of refrigeration and air conditioning related topics.
Get insights for more technical information - Danfoss Tech Insider
Danfoss Tech Insider keeps you up to date with the latest news and updates from Danfoss Cooling and Sensing Solutions. Get a quick overview of core technical news and updates in our product portfolio, 10 times a year.

Installation tips, training and product details

Free training for installers and wholesalers

Through Danfoss Learning, you can access free refrigeration and air conditioning training in the form of eLessons, webinars (live and on-demand), and guided learning programs. Simply create a free account, choose the topics that are relevant and interesting to you, and start learning.

Essential HVACR Videos
Essential HVACR Videos

Get the refrigeration and air conditioning support you need on the Danfoss Cooling YouTube channel. Subscribe now to keep up with the latest content.

Visit the Danfoss Cool YouTube channel

Here’s a selection of some of the playlists:

Danfoss quick selection catalogue
Quick selection catalogue

Easy selection of future proof solutions and components for refrigeration and air conditioning: Automatic controls, electronic, controllers, compressors and condensing units.

FAQ on products and refrigerants

Electronic Controllers & Services - FAQ

At Danfoss, we have a variety of products, services, and content. This naturally generates a lot of questions. In this section, you can find tips, tricks, and advice that answer commonly asked refrigeration and air conditioning questions.

Refrigeration and air conditioning - FAQ

Looking for refrigeration and air conditioning answers? Look no further. Gain insights into products, services, and contents right here. In this section, you can find tips, tricks, and advice that answer commonly asked refrigeration and air conditioning questions.

A2L refrigerants in commercial solutions - FAQ

Non-toxic and mildly flammable, A2L refrigerants are an excellent choice when you are looking for a cost-effective, safe option that maintains a conventional system solution. To give you a complete picture we have compiled answers for your FAQs.

Wide range of products for cooling

A2L-ready products and solutions

Get an easy overview of our full portfolio of A2L refrigeration solutions, including condensing units, compressors, and components.

Our product portfolio for cooling

Our comprehensive product portfolio includes valves, sensors, controls, condensing units, electronics, pumps, heat exchangers, and compressors.

Claims and returns

Product purchased directly from Danfoss:
If you have a complaint about a defective product or would like to return a product purchased from Danfoss Cooling in the United Kingdom, please contact our Customer Service.

Product not purchased directly from Danfoss:
If the product was not purchased directly from Danfoss, please refer back to your point of sale for support in the first instance. 

Get the latest cooling news

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    Danfoss opens ‘Smart Store’ innovation centre to accelerate energy efficiency in food retail
    Thursday, 24 August 2023

    New Application Development Centre opens at flagship energy-efficient “Smart Store” supermarket near Danfoss’ headquarters in Nordborg, Denmark.

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    New ‘Smart Store’ paves the way for 21st century supermarkets
    Thursday, 29 June 2023

    The new “Smart Store” will work as Danfoss’ test centre for energy efficiency technology. ‘The Smart Store’ is expected to be approximately 50% more energy efficient compared to a typical supermarket with a first-generation CO2 refrigeration system.

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    Join Danfoss at InstallerSHOW 2023
    Tuesday, 6 June 2023

    Come join us at InstallerSHOW 2023 at the NEC in Birmingham between the 27th and 29th June 2023! You can find us on stand D90 where our industry experts will be talking about how you can "talk green, walk green" with our range of energy saving solutions.

Explore more