Turbocor® Cloud Services

24/7 remote connectivity for your Turbocor^® Compressors

Turbocor^® Cloud Services is the latest connected solution from Danfoss designed specifically for Turbocor Compressors. The cloud-based platform collects compressor information and displays it on our intuitive dashboard to easily troubleshoot any connected compressor. The cloud-based dashboard will also allow users to be the first to know of any problems, should they arise, through customizable notifications. Users can create compressor health reports to better communicate the current status of the compressor to their customers. Now you can access all your compressor information in one place, on Danfoss’ secure cloud.

Danfoss Turbocor® Cloud Services

By connecting the Danfoss Turbocor^® Cloud service, technicians will find they can now be proactive rather than reactive. They will see significant time reduced in troubleshooting, diagnosis, and repairing compressors using notifications, advanced trending, remote fault & event downloads, and over 150 compressor data points at their fingertips

What do you get with TurbocorCloud®?

Gain insights through data trending, facilitate collaboration, and offer value-added services by integrating compressor monitoring into PMAs. Deliver actionable health reports to end-users, predict failures, and optimize compressor staging for efficiency gains.

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Enable seamless remote compressor monitoring and diagnostics for OEMs and TASPs. This tool empowers technicians to remotely access compressor data, enabling faster, more accurate diagnoses, reduced truck trips, and increased efficiency.

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FAQ

FAQ TurbocorCloud®

What is TurbocorCloud?

• A dashboard allowing users to see the operation of any Turbocor compressor:

Designed for TASPs and OEM’s, Service, Engineering, Quality, R&D, and Sales
Intuitive and easy to use
Latest design in data trending

• Compressor faults & events:

Downloadable from dashboard
Summary on Overview and Compressor Health Report pages
All viewable on Fault and Event pages
Acceptable format for submitting with Incident Reports & RMA Requests

• Compressor health report:

Displays kW usage
History of faults
Upcoming service needs

• All the above provided as a subscription available in 1- and 2-year plans

Where does TurbocorCloud fit into my company?

OEM
Service

• A cutting-edge tool for OEM technicians:

Provides a significant increase in tech efficiency
Quick download of faults & events
Advanced trending allows techs to make initial diagnosis ahead of jobsite visit
Easily collaborate with other technicians through data sharing

• Preventative Maintenance Agreements (PMAs):

Compressor monitoring can be now included into PMAs
New value-add or service premium to secure additional contracts or revenue
Distributable compressor health reports create a deliverable to end-user

R&D/Quality/Engineering

• New product launch:

Useful to test compressor responsiveness to demand changes
Can help to predict performance
Provide visibility to issues ahead of catastrophic failures

• New or modified control schemes:

Can help to identify opportunities for efficiency gains with compressor staging
Monitor compressor trends to measure impacts from system controls (fan, pump, and cooling tower control)

• New product applications:

Helpful for testing in ever-changing data center requirements
Critical applications
Can observe the impacts on changes in demand on compressor or chiller

Sales

Easily provide case studies showcasing improvements in efficiency through historical trending
Health report documentation
Advanced notifications
Preventative maintenance forecasting

TurbocorCloud vs Other types of remote monitoring

Features	TurbocorCloud®	Chiller Controller	Advanced Chiller Plant Controller	IoT-Based Monitoring	Temporary Cellular Routers	Building Management Systems (BMS)
Trending Analysis	√	√	√	√	√	√
Consistent User Interface	√	√	√	√		√
User-Friendly Interface	√	√	√	√		√
Sustainable Deployment	√	√	√	√		√
Cost-Effective Solution	√	√		√	√
Rapid Deployment	√	√		√	√
Short-Term Deployment	√	√		√	√
Compressor Fault Visibility	500	255	255	255	255	255
Compressor Event Visibility	5000	1064	1064	1064	1064	1064
Compressor Fault Export	√	√⁺	√			√
Compressor Event Export	√	√⁺	√			√
Data Export Capability	√		√	√		√
Cellular Connectivity	√		√	√	√
Subscription Model	√		√	√		√
Reliable Global Connectivity	√		√			√
Portability	√			√	√
Turbocor-Specific Monitoring	√			√
+ If Turbocor's Software Monitoring Tool embedded into controller

Is there hardware or software to be installed for TurbocorCloud?

Gateway	100471
Ports - Ethernet (Disabled)	(1) RJ-45; 10/100 Mbps
Ports - Serial	RJ-50 10-pin (10P10C); RS-232/485; software selectable- RS-232 DTE (RXD, TXD, RTS, CTS, DTR, DCD, DSR, RI)- RS-485 (TX/RX+; RX/TX-); half-duplex
Dimensions	118 mm x 88 mm x 35 mm (4.65 in x 3.46 in x 1.38 in)
Weight	0.39 kg (0.86 lb)
Status LEDs	Power, SIM Status, LTE Signal Status, Signal Strength, Compressor Connection Status
Ingress Protection	IP30
Power Input	9 - 30 VDC, reverse polarity protection, 1.0 A maximum
Power Consumption	Configurable low-power modes; 1.5 W (light traffic flow), 3.5 W (peak data transmission); 1.25 W (low power mode, idle traffic)
Mounting	Direct Mount or DIN Rail Mount (hardware included)
Operating Temperature	−40 °C to 70 °C (−40 °F to 158 °F); device performance may be impacted above 50 °C (122 °F)
Storage Temperature	−40 °C to 85 °C (−40 °F to 85 °F)
Relative Humidity	5% to 95% (non-condensing)
Environmental	ROHS3
Safety	IEC 62368-1, CB, EN 62311, UL 121201 9th Edition, CAN/CSA C22.2 NO.213-17

Direct Connect Antenna	100473
Compatability	Danfoss PN 100471
Quantity Req'd	2
Application	Cellular
Frequency	3G/4G/LTE (698-960/1710-2170-2500-2700 MHz)
Impedance	50 Ohms
Gain	0.6 - 2.6 dBi
Polarization	Linear
VSWR	1.7:1 at 698-960, 1.5:1 at 1710-2170, 1.3:1 at 2500-2700
Dimensions	170 x 18 x 10 mm (6.69 x 0.71 x 0.39 in)
Mounting	Direct/SMA Male
Operating Temperature	-40° C to 85° C (-40° F to 185° F)
Material	PC/ABS UV stable
Weight	25 g

External Antenna	100467
Frequency Range	698 ~ 960MHz, 1710 ~ 2170MHz, 2490 to 2690MHz
Mounting	Screw-Mount [Permanent Mount]
Number of Bands	4
Applications	Worldwide 4G Bands including 3G and 2G
Antenna Type	Aerodynamic, Super Low-profile Vandal Resistant Housing
Ingress Protection	IP67 Enclosure
Dimensions	216.24mm x 93.25mm x 30.95mm
Termination	SMA Male
RoHS Status	ROHS Compliant
ECCN	EAR99

What security measures does TurbocorCloud have in place?

• First, the cellular gateway communicates to the compressor BMCC via an RS485 or RS232 connection. It requires a separate communication bus to download data from the compressor. The communication bus from the chiller controller, while also through RS485, is on an entirely different communication bus. The two networks are physically separate and pose no risk to external threats to the chiller controller through the cellular connection.

• Second, TurbocorCloud Services does not have writing capabilities. There is no means for a user to write parameters, change setpoints, or adjust timers to the compressor.

• Other security information worth noting:

Read only Compressor Access
Encrypted Data Transfer
Remote firmware management
No local security credentials stored
Secure Provisioning
PKI Security Methods
Encrypted Storage
Protected hardware Ports
• Reduce attack vectors
• Minimum requirements scope
• Physical Access Security

What compressor models can be connected?

Software V1.1 (MVP release):
• All TTS, TGS, TTH, TGH, & VTX compressors
• All BMCC versions:
• Legacy BMCC (pre-4.X)
• 3.1.4
• 4.X

Do I have to purchase the Danfoss Gateway?

The Danfoss Gateway is supplied with custom firmware designed specifically for TurbocorCloud application to allow the transmission of data to our cloud. For TurbocorCloud to communicate and transmit data, the Danfoss Gateway is a requirement.

Only one Gateway is required per chiller if the following is true:

There is one compressor per chiller -or-
The dual RS485 IO board is purchased for multiple compressor chiller -and-
Each compressor has a unique Modbus ID number -and-
The communication is daisy-chained between each IO board

Can I use my own cellular carrier?

• The pricing for the Cellular TurbocorCloud subscription includes the costs for a cellular data plan. A different carrier is not required.

• A differing carrier has not been tested and cannot guarantee connection at this point in time

How do I connect to a single compressor chiller?

• If using the standard IO board containing both an RS232 and an RS485 connection, the RS232 9-pin serial connector can be utilized.

• If the optional dual RS485 board is used, the first RS485 port can be used for TurbocorCloud data transmission while the second port can be used for chiller control communication.

Will I lose the chiller controller's ability to communicate with the compressor?

• All chiller controllers that use the RS485 port will maintain communication with the compressor for sending demand signals.

• If a chiller controller uses the RS232 port for the Turbocor Software Monitoring Tool (SMT), this capability will be lost when using TurbocorCloud:

This is true when switching to the dual RS485 IO board (the RS232 connection is removed)
This is true if keeping the standard IO board as the TurbocorCloud gateway will use the RS232 connection for communication to the compressor.

How do technicians use the SMT if there is no longer access to the RS232 port?

• The connection made the TurbocorCloud can be disconnected while technicians are using the SMT as part of troubleshooting, calibration report creation, or setting changes

• With the standard IO board, simply disconnecting the RS232 port connection and reconnecting with their own cable can allow access

• With the new dual RS485 port, disconnect the TurbocorCloud connection and use that connection (RS485) to communicate with the compressor. This will require a different cable than would be used for the RS232 connection

Does the TurbocorCloud cellular plan use 5G?

• The SIM card automatically selects either an LTE, 4G, or 3G signal based on availability. The speed is of little concern due to the size of the data uploads. Signal strength is also of less concern if a signal exists (down to a single bar).

• If there is concern over signal strength, we offer multiple antenna options to move the antenna to a remote location, outside the chiller control cabinet or outside (for indoor applications)

What happens if a compressor or BMCC is replaced?

• The compressor or BMCC will be saved, and the name will reference be in the site tree as ‘retired’.

• The data will continue to be viewable as long as the data range from when the compressor was connected is selected.

Can the gateway be moved to different sites or connected to different compressors?

• The hardware (Gateway, SIM, IO Boards):

These are portable and are not specific to any compressor

• Subscription:

This is specific to a compressor serial number and is non-transferable.
There is an exception if the compressor or BMCC has experienced a failure

What is the storage capacity and data limitations within TurbocorCloud?

• Compressor Faults:

500 viewable and downloadable
Date range can be the from when compressor is first connected
Viewable even when compressor is powered off, removed, and/or replaced

• Compressor Events:

2000 viewable and 5000 downloadable
Date range can be from when the compressor is first connected
Viewable when the compressor is powered off, removed, and/or replaced

• Compressor Data:

Download All Data:

▪ Compressed to 15-minute intervals: Up to 7-days per download

▪ Expanded to 1-minute intervals: Up to 48-hours per download

Download data in charts:

▪ If time range <=6 hours, data in 1-minute increments

▪ If time range >6 hours, data in 15-minute increments

Can TurbocorCloud portal or Dashboard be customized?

• Currently, the dashboard and health report cannot be customized to show different data.

• The trending page can show any number of customer selectable points.

• The date ranges for data, faults, and events can be customized.

What algorithms are built into TurbocorCloud?

• The current product at the time of launch will provide the expected change date for the softstart fan and the capacitor bank.

• There are no additional predictions, artificial intelligence, or machine learning built into the software.

• There are active plans to expand this into the offering but will require time to develop and test for reliability.

• Please capture any customer feedback for features they may like to see and report back to Product Managment.

Can a single gateway be used across multiple chillers?

• Yes, as long as each compressor has a unique address. The address is how the gateway can identify each compressor.

• The current defined limitation is 10 compressors; beyond this has not been tested.

• The RS485 communication effectiveness is limited by:

Bus length required to connect devices
Quality of the cable and terminations
Volume and speed of data transferred
Environmental conditions (noise, interference, etc)

Where is data stored?

TurbocorCloud utilizes Microsoft Azure servers for data storage.
Data is stored in the United States.

Related products

Turbocor® - TGS

Danfoss Turbocor model TGS oil free compressors are available in 5 different models ranging from 40 tons to 150 / 140 kW to 540 kW utilizing ultra-low GWP R1234ze or R515B.

Turbocor® - TTS

Danfoss Turbocor^®model TTS oil free compressors are available in four different models ranging from 60 tons to 200 tons / 200 to 700 kW utilizing R134a or low GWP R513A.

Turbocor® - TTH / TGH

Danfoss Turbocor^®model TTH / TGH oil free compressors, optimized for high lift applications are available in two different models utilizing R134a or R513A (107 tons / 376 kW) or ultra-low GWP R1234ze and R515B (82 tons / 288 kW).

Turbocor® - VTX

Danfoss Turbocor® model VTX oil free compressor is available with a capacity up to 450 ton / 1600 kW using R134a. This compressor is design for water and evaporative cooled chiller applications.

TurbocorCloud Gateway