How can we help you?
Need help determining if your product is defective?
Most often, you can find the answer to your particular challenge yourself by using MyDrive® Assistant.
Do you have an urgent problem with your system and you can't find an answer to My Drive® Assistant
Call +443308086888 and hear about your options for quick help. This is a 24/7 service.
Do you want information about complaints and returns?
See instructions below.
Complaints
Danfoss Drives provides an 18-month warranty from the date of production on VACON, VLT and iC7 frequency converters. If you want to complain about a defective product, we need you to use this link.
Once we have received your information, we will process your request and send you information about whether your product is covered by a warranty and whether it can be repaired or replaced.
If the product needs to be sent in for repair, you can only send the product in after you have received a response to the RMA document from Danfoss Drives. The RMA document must be attached with the product.
If you have any doubts, you are always welcome to contact us on tel. +443308086888.
Products up to 90 kW
Often repaired at your local Danfoss repair center.
- Danfoss will consider whether the product should be replaced or repaired.
- If no defects are found upon submission of the product, you will receive an invoice for one service hour.
Products over 90 kW
are often repaired onsite.
- If the product is within the warranty and there is a manufacturing defect, hours (within normal working hours from 8 am to 4 pm) and spare parts are covered by the product's warranty and you only pay for the start-up fee and travel costs.
Returning Items
If you wish to return an item purchased from Danfoss Drives, please follow the procedure below:
- Request a return: Please send an email to customerservice.uk@danfoss.com describing your return.
- Receive return document: Once we have received your information, we will process your request. If the return is approved, we will send a Return Merchandise Authorization (RMA) that is valid for 10 working days.
- Send the item back: Enclose the return document (RMA) sent and send your return securely according to the instructions.
Please note that all returns must be agreed and approved in advance. Unauthorized returns will not be accepted and will be assessed individually.
General conditions for returns:
- Returns only apply to standard AC drives, not customer-specific solutions.
- A return fee will be applied as specified below.
- Please note that all our AC drives are configurable products that are produced specifically for the individual customer order.
Return fees and rates:
Unopened shipment:
-
Within 30 days from the invoice date: Deduction of 25% of the net price of the unit, or £ 150, whichever is higher.
-
More than 30 days from the invoice date: Deduction of 50% of the net price of the unit, or £ 150, whichever is higher.
-
More than 90 days from invoice date: Returns are no longer possible.
Opened shipment:
- Within 30 days from the invoice date: Deduction of 50% of the net price of the unit or £ 300, whichever is higher.
- More than 30 days from the invoice date: Returns are not possible.
- The delivery shows signs of wear: Returns are not possible.
Important information: A credit note is not issued until the item has been received and processed by Danfoss. If you have any doubts, you are always welcome to contact us on tel. +443308086888