Danfoss Ally™ support

  • Overzicht
  • Videos
  • FAQ
  • Documentatie
Danfoss Ally™​ - Een slimme cloudgebaseerde verwarmingsoplossing

Danfoss Ally™​ - Een slimme cloudgebaseerde verwarmingsoplossing

Met Danfoss Ally™ krijgt u vanaf elke locatie volledige controle over uw radiator en hydraulische vloerverwarming. Naadloos verbonden met Amazon Alexa en Google Assistant.

Danfoss Ally™ biedt u alle voordelen van een volledig slim verwarmingssysteem - in een eenvoudige, gebruiksvriendelijke app.

Het productaanbod van Danfoss Ally™ omvat




You can find answers many of other topics directly in the Danfoss Ally™ App

Manage your notifications and choose priority under “Me” -> “Settings” -> “App Notification”.

Danfoss Ally™ Radiator Thermostat can be manually controlled by turning the wheel on the thermostat itself. An override is valid till the next scheduled event.

Open the app, choose the room tile you need, press upper left-side Menu button, press “Schedule” and you can add up to 3 comfort periods per day.

Navigate to “Me” menu -> “Home Management” -> Choose home name and press on home member from the list you want to delete -> “Remove Member”

Navigate to “Me” menu -> “Home Management” -> Choose home name -> “Add Member”. After adding a new home member to the app list, the member can manage the smart heating system.

Any home member who is in the app list can set up a new or overrule the current schedule.

If the smartphone UI language is set as: Danish, German, Czech, Italian, Polish or French, then the app automatically sets the same language. Otherwise, English language is set as default.

The Danfoss Ally™ smart heating solution continues to operate with current settings, if the internet connection suddenly disappears. The possibility to control the system via the Danfoss Ally™ App however is unavailable, until the internet connection is restored. The radiator thermostats will regulate according to the temperature setpoint written on the display no matter whether there is connection to the gateway or not. Please note: The internet connection is a must for commissioning process and full system control.

The Pre-Heat function (Forecast) ensures that the comfort temperature is reached at a certain given time. The warmup time is continuously adjusted according to the seasonal temperature changes.

1.      Adaptive learning ensures the wanted temperature at the wanted time;

2.      Adaptive learning uses data from the previous 7 days to be able to reach the correct temperature at the right time.

3.      Adaptive learning is sensitive to large, rapid temperature changes.

The Danfoss Ally™ Gateway and the smartphone with the Danfoss Ally™ App must be on the same WiFi network to establish connection between the gateway and app.

The gateway should be placed at central location in home or a repeater is needed.

If one room contains more than one radiator, these are automatically bundled in a one group. This means that there is no need to change the temperature settings for each radiator. It is enough to make a change for the group tile and this will then apply to all radiators in that same room. Note however that if a temperature change has been made for only one specific radiator, this will not apply for the other radiators in the same room

The batteries last up to 2 years. One month before the total battery discharge, a low battery symbol is shown on the thermostat display and PUSH notifications inform about the necessity of replacing the batteries.

The Danfoss Ally™ Gateway can be only connected to the internet by means of an Ethernet cable and does not support Wi-Fi connection.

The Danfoss Ally™ Gateway can be connected to a Danfoss Icon™ Master Controller by means of Danfoss Icon™ Zigbee Module which allows to control a water-based floor heating.

The Danfoss Ally™ Gateway User Guide is available here
The Danfoss Ally™ Radiator Thermostat Quick Guide is available here
Danfoss Ally™ Gateway Quick Guide is available here

Danfoss Ally™ Gateway 128 units
Danfoss Ally™ Radiator Thermostat 32 units
Danfoss Ally™ Zigbee Repeater 128 units
Danfoss Icon™ Zigbee Module 20 units
Danfoss Icon™ Master Controller (floor Heating) 20 units
Rooms in the app 128 units
Devices per rooms 255 units


Currently Danfoss Ally™ supports Amazon Alexa and Google Assistant voice control, but does not support such systems as Apple HomeKit, Google Home, IFTTT or Samsung SmartThings. 

Voice command patterns.
Binding with Amazon Alexa:

Install Amazon Alexa App from the Google Play or App Store;

Open Amazon Alexa App and register new account. If you already have your account, login;

Navigate Menu -> Skills & Games -> type “Danfoss Ally™” -> chose Danfoss Ally™ App -> Enable to use -> fill in registration forms -> Authorize the app and discover new devices to connect. Once new devices have been added to the Amazon Alexa App, navigate “Devices” and find new added devices to start using voice commands listed below to control the system.

Binding with Google Assistant:

Install Google Home App from the Google Play;

Open the app and login;

Tap the “+” button menu icon and choose “Set up device”;

Choose “New devices”, type Danfoss Ally™ and choose the app.

Authorize the app and discover new devices to connect. Once new devices have been added, bundle them with the proper rooms and start using voice commands listed below to control the system.

Voice command patterns:

- Alexa/Okay Google, what is the temperature in (room name)?

- Alexa/Okay Google, turn up/down the heat in (room name).

- Alexa/Okay Google, set the temperature in (room name) to 24°.

When the Danfoss Ally™ Radiator Thermostat senses that a window has been opened, it will automatically shut off the heat for 30 minutes, after which the heating in the room will automatically be restarted. The heat will only be turned off in rooms in which the thermostat sends an “open window” notification. If you have more than one radiator in the same room, only one of the thermostats has to register an open window, after which all the radiators in the same room will shut off.

Please note:
- The radiator must be located in the immediate vicinity of the window (which it most often will). If the radiator is located e.g. 10 meters from the window, it may be difficult for the thermostat to sense a clear drop in temperature, which is needed for it to turn off the heat.
- Between the finish of the “open window” period and the start of a new one there must be at least 45 minutes.
- The first activation of the “open window” feature is 75 minutes after the battery insert.
- If you live in a home without a ventilation system, we recommend that you ventilate the entire house twice daily for a minimum of 5 minutes by opening windows in opposite ends of the house.


Type Naam Taal Geldig voor Bijgewerkt Downloaden Bestandstype