Danfoss customers join the online revolution
“The most important consideration for any e-business system is that it must first and foremost benefit the customer”, explains Veronica Vasco, Danfoss’ E-Business Consultant. With that in mind, Danfoss’ e-business services are designed to be easy to use and offer genuine value in terms of saving time and facilitating access to information.
Danfoss e-business is mostly used in two forms: Web Ordering and Direct Business Integration. Web Ordering gives users faster access to product information. They can check product availability and place orders through a user-friendly, secure portal. Web Ordering also gives users 24/7 access to order status with an advanced track-and-trace function.
Customers say that Web Ordering optimises the ordering process and appreciate the fully automated system that ensures error-free orders. The profile customisation capability further expedites orders for regular customers, who can easily access previous order details and simply reorder. The system stores and maintains customer product codes and shipping addresses, streamlining the whole process.
For customers with high regular demand, Danfoss offers complete IT integration with the Direct Business Integration service. It requires a more complex initial implementation but users find that it delivers significant cost-savings and efficiency. All transactions are fully automated, saving time and effort and reducing unnecessary administration.
For Veronica Vasco, the potential of e-business is unlimited: “Our customers say they find the whole process very intuitive and easy to understand – but we will not rest there. We want to continuously develop the services we offer, and find more innovative solutions to help our customers improve their businesses. More and more companies are realising that the Internet offers some real competitive advantages. At Danfoss we want to make sure our customers can realise those benefits.”
To find out more about Danfoss’ e-business services or to obtain access and system guidance, just call your local sales representative.
By Veronica Vasco, E-Business Consultant