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A Quality Approach to Problem Solving

11 February 2008
8D Problem Solving is a standardised procedure that optimises the problem resolution process. Its intense cross-functional approach means that problems are identified and dealt with quickly and effectively – and protects customers from non-conforming products.

Danfoss implements an improved problem solving procedure

Based on the TS16949 quality standard, which strives for continuous quality improvement, the 8D tool includes a checklist of eight corrective and preventive measures based on data collection and analysis. These measures assure that actions to improve quality are based on facts, the root cause of the problem is addressed, and the solution proves effective. And response is rapid – within two working days a containment action is taken to ensure that further deliveries are problem-free.

Danfoss is currently using this procedure to optimise the solution of problems brought to our attention by our large OEM customers. The 8D Problem Solving tool means that after we receive a claim from a customer, the relevant market support team conducts an investigation to validate the concerns involved, as well as the possible consequences. If certain conditions exist, the 8D Problem Solving process is initiated. This involves:
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  • Establishing a team
  • Describing the problem
  • Containment
  • Analysis
  • Correction
  • Validation
  • Preventive actions
  • Closure
The 8D tool keeps customers informed throughout the problem solving process. Customers receive feedback and updates so they can see what actions are taken and how problems are solved. This procedure will eventually be implemented across the entire organisation to ensure high quality outcomes.

The 8D Problem Solving process is a proactive way of improving quality and minimising losses. By increasing the effectiveness and efficiency of our response to needs for corrective and preventive actions, Danfoss is enhancing its reputation as a world class provider of quality products and service.


By Krzysztof Lech, Product Manager

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Internal and external communication is one of the most important tools we have to help us achieve Danfoss' overall targets, activities and results.
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